Training Coordinator

Home Instead - Training Coordinator

Are you looking for a loving and dynamic work environment where your compassion and organizational skills can truly shine? Do you want to make a meaningful impact by supporting older adults and their families while growing professionally?

Join Home Instead, the leading provider of in-home care for older adults, as a highly skilled Training Coordinator. This fun and rewarding role offers the opportunity to work closely with clients, Care Pros, and families while delivering essential training and supporting client care plans. Enjoy excellent benefits including paid time off, medical, dental, and vision insurance, plus professional development opportunities to enhance your career.

Training Delivery & Compliance

• Coordinate and deliver engaging training sessions for Care Pros.
• Track training completion and maintain accurate compliance documentation.
• Support new hire onboarding to ensure smooth integration of new Care Pros.

Hiring Support & Team Collaboration

• Assist with second-round interviews to select candidates aligned with Home Instead values.
• Address client concerns with empathy and proactive problem-solving.
• Maintain accurate records and follow company policies and compliance standards.

Care Coordination & Quality Assurance

• Collaborate with care teams, schedulers, and Care Pros to meet client service needs.
• Conduct quality assurance visits and update client documentation.
• Facilitate client and Care Pro introductions for positive care experiences.

Client Engagement & Care Consultations

• Serve as a trusted advocate for clients, ensuring top-quality, personalized care.
• Conduct care consultations and assess client needs to develop tailored service plans.
• Use a consultative sales approach to support clients and families effectively.
• Follow up with potential clients to build strong relationships.

Qualifications & Experience 

• Prior experience in client services, healthcare, senior care, social work, or care coordination strongly preferred. 
• Experience working directly with older adults and families is a plus. 

Education (Optional)

• 2 years in Healthcare Administration, Social Work, Gerontology, or a related field preferred, but not required. 

Technical Skills 

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook). 
• Experience with client management software preferred. 

Other Requirements 

• Availability to work evenings or weekends as needed. 
• Valid driver’s license and reliable transportation (if client visits are required). 
• Ability to maintain confidentiality and adhere to ethical business practices. 

--- 

Location: Spring Hill 8356 Forest Oaks Blvd, Spring Hill, FL 34606, USA

If you are a motivated, compassionate professional eager to contribute to a supportive and enthusiastic team, apply now to become a valued part of Home Instead’s mission to help older adults live safely and comfortably at home.

Work schedule

• 8 hour shift
• Monday to Friday
• Weekend availability

Benefits

• Paid time off
• Dental insurance
• Vision insurance
• Health insurance