Training & Data Coordinator

ABOUT THE DEPARTMENT: The Cambridge Community Safety Department (CSD) is an evidence-informed program rooted in harm reduction and trauma-informed response principles that will provide behavioral health crisis response services to the City of Cambridge. The CSD will work toward operating 7 days a week and will respond to non-violent behavioral health and/or homelessness crises. Teams will use their combined training, department policies, knowledge, and lived experiences to provide immediate support. This is a new Department that will be consistently adapting the model based on data collected over time. The CSD will embody a growth mindset with a culture of constantly learning and growing.

ABOUT THE ROLE: The Training and Data Coordinator will develop, implement, and oversee training programs for all staff within the Community Safety Department (CSD) including the CARE Responders, and manage the collection, analysis, and interpretation of data to support CSD operations. This role will ensure ongoing professional development for team members and provide insights through data to inform decision-making and evaluate program effectiveness. The ideal candidate will spend 60% of their time on training and development and 40% on data analysis and management.
From May to October, they will primarily focus on training, while from November to April, they will primarily focus on data analysis for budget purposes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Training Coordination (60%):
Develop comprehensive training programs for all staff within the Community Safety Department (CSD)
Source facilitators, conferences, webinars, and other training resources related to staff roles and community outreach.
Plan training schedules and coordinate with facilitators to create effective curricula.
Facilitate training sessions as needed.
Manage training materials, including weekly training binders and agendas.
Conduct pre- and post-assessments to measure training effectiveness and content acquisition.
Curate and distribute weekly correspondences to facilitators and staff.
Organize debriefing meetings with facilitators to assess training outcomes.
Staff Professional Development: Ensure staff members have the necessary and up-to-date training credentials.
Maintain an accessible database of training credentials.
Research and schedule continuing education opportunities based on staff needs.
Serve as the main point of contact for all educational opportunities.
Data Analysis/Management (40%): Lead the collection, analysis, and interpretation of relevant data.
Develop objectives and metrics to monitor outcomes and evaluate program effectiveness.
Support the creation of reports and dashboards that communicate results to inform key decisions related to the direction of CSD.
Maintain internal databases, ensuring data accuracy and integrity.
Monitor data workflows and ensure consistency in data collection and reporting processes.
MINIMUM REQUIREMENTS: Bachelor's degree or equivalent experience in education, human resources, data analysis, statistics, or a related field.
Minimum of 3 years of experience in training and development coordination or data analysis roles.
Excellent organizational, project, and time management skills.
Strong written and verbal communication skills.
Ability to develop and implement effective training programs.
PREFERRED REQUIREMENTS: Strong proficiency in data analysis software and tools (e.g., Excel, SQL, Tableau).
Knowledge, Skills, and Abilities: Ability to develop informative and applicable training programs on a variety of issues.
Excellent facilitation and presentation skills with the ability to engage and inspire diverse audiences.
Strong analytical skills and attention to detail.
Ability to build rapport and trust with diverse stakeholders.
Adaptability and dependability to work well either individually or in a team situation.
Proficiency in Microsoft Office suite and other relevant software applications.
Strong customer service skills and commitment to public service.
Ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.
Preferred Qualifications: Experience in a public safety or community services environment.
Knowledge of local community-based organizations.
Experience working with first responders in a fast-paced setting.
PHYSICAL DEMANDS: Ability to access, input, and retrieve information from a computer.
Ability to operate office equipment including copiers, printers, and scanners.
Execute multiple tasks involving keyboarding, telephones, writing, bending, reaching, and lifting of books and boxes of large files and documents (up to 10 lbs).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENIVORNMENT: Standard office environment, which includes fluorescent lighting and air conditioning.
Moderate noise level, which can elevate with phone calls and walk-in members of the public.
Busy office work environment characterized by multiple work demands from department staff and a great deal of customer interaction and heavy call volume.
This position may be eligible for hybrid work under the City's Telework Policy depending on operational needs.
SUMMARY OF BENEFITS: Health, dental and vision insurance
Vacation, personal and sick days
Sick incentive pay eligibility
Management allowance of $2700/year
City employee commuter benefits (T-Pass reimbursement, Bluebikes membership, EZRide Shuttle membership)
APPLICATION DOCUMENTS REQUIRED:

Please upload the below documents to complete your application. Resume
Cover Letter

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