Training Facilitator

Description

Join a dynamic, collaborative team dedicated to designing and delivering solutions that prepare clients for new technology implementations. Our team specializes in human-centered change management, focusing on training, communications, and user support for a major Medicaid case management technology rollout.

As a Training Facilitator, you will be responsible for developing and delivering technical training to users, ensuring they successfully adopt new tools and responsibilities. You will also provide ongoing support after training to assist users with questions, guidance, and escalation procedures.

Duties

• Deliver engaging, results-driven technical training courses tailored to Medicaid case management staff adopting new technology and job duties
• Customize training materials and job aids to enhance usability and learner outcomes
• Incorporate client feedback, user input, and focus group insights to improve training design and delivery
• Manage training data setup and maintenance in the training environment
• Organize and manage development activities and timelines to deliver high-quality, client-ready products
• Provide direct, one-on-one support to users post-training to aid system adoption
• Follow established guidelines and escalation processes to resolve user issues effectively

Requirements

• Based in New York, able to work onsite in Albany, NY 5 days a week (this is mandatory)
• Minimum 4 years of combined experience in training development and delivery
• At least 2 years supporting adoption of new technology through training and field support
• Demonstrated ability to deliver technical training, facilitate learner engagement, and manage classroom dynamics
• Experience with training material design aligned to adult learning principles
• Knowledge of ADDIE methodology and System Development Life Cycle (SDLC)
• Excellent verbal and written communication skills
• Creative thinker who thrives in dynamic environments with changing priorities
• Strong attention to detail, time management, and follow-through
• Team player with proven collaboration skills
• Ability to follow processes, guidelines, and escalation procedures
   

Preferred:

• Bachelor’s degree
• Experience with public sector clients, particularly Health and Human Services or Medicaid programs
• Skilled in providing 1:1 end-user support and field assistance
• Familiarity with Learning Development Platforms and training environment data management
• Professional and effective in client-facing interactions

Physical Requirements & Environmental Conditions: An employee must meet these physical demands to successfully perform the essential functions of this job. Employee is regularly required to talk or hear, sit, stand, and utilize technology tools such as a laptop computer for extended periods of time. Specific vision abilities include close vision and the ability to adjust focus. This position requires the ability to occasionally lift up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Briljent is a solutions-based company.  Solutions come from creative ideas; ideas come from being creative with differences.  Briljent believes diversity and inclusion are critical to the success of the company.  Employment at Briljent is based on merit and professional qualifications.  We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientati