Training Manager

Training Manager

Excellence Hub | Quality Moments Behavioral Health Services

Ohio  (Travel as Needed)

Join a Team Where “No One Walks Alone”

At Quality Moments Behavioral Health Services, we believe in building connections—one moment at a time. We are a trauma-informed organization dedicated to supporting children, families, and adults through high-quality behavioral health services.

We are seeking a Training Manager to lead and elevate our organization-wide training strategy. This role is ideal for someone passionate about workforce development, compliance, and creating meaningful learning experiences that directly impact client care.

What You’ll Do

As our Training Manager, you will play a key role in shaping how our staff learn, grow, and deliver exceptional services.

Training & Development

• Design and implement engaging training programs across clinical, operational, and administrative teams


• Develop training materials including manuals, e-learning modules, and job aids


• Facilitate dynamic in-person and virtual trainings

Workforce Growth & Quality

• Identify training needs and performance gaps across the organization


• Evaluate training effectiveness and continuously improve programs


• Support staff competency and professional development at all levels

Compliance & Accreditation

• Ensure all training aligns with CARF, Ohio Medicaid, and regulatory standards


• Maintain audit-ready training records and documentation


• Partner with Compliance and Quality teams to support accreditation success

Program Leadership

• Manage training schedules, tracking, and completion requirements


• Oversee training systems and tools (including LMS platforms like Trainual)


• Research and implement innovative training methods

Collaboration

• Work closely with leadership, HR, and operations to align training with organizational goals


• Serve as a go-to resource for training and development across the organization

What We’re Looking For

• Bachelor’s degree in Education, Human Resources, Behavioral Health, or related field preferred


• 3–5 years of experience in training, learning & development, or program management


• Experience in healthcare or behavioral health strongly preferred


• Knowledge of CARF standards and Medicaid requirements is a plus


• Strong presentation and facilitation skills (both in-person and virtual)


• Experience with e-learning and LMS platforms (Trainual preferred)


• Highly organized, collaborative, and adaptable

Why Join Quality Moments?

• Be part of a mission-driven organization making real impact in the community


• Work within an innovative structure like our Excellence Hub focused on quality and support


• Opportunity to shape training programs that directly improve client outcomes


• Supportive leadership and a culture centered on growth, connection, and purpose