TRAINING OFFICER 1-04022024- 56680

Job Information
State of Tennessee Job Information
Opening Date/Time

04/02/2024 12:00AM Central Time

Closing Date/Time

04/08/2024 11:59PM Central Time

Salary (Monthly)

$4,450.00

Salary (Annually)

$53,400.00

Job Type

Full-Time

City, State Location

Memphis, TN
Jackson, TN
Nashville, TN
Columbia, TN
Department

Children's Services
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CHILDREN'S SERVICES, CHILD AND FAMILY MANAGEMENT DIVISION, SHELBY COUNTY, MADISON COUNTY, DAVIDSON COUNTY, MAURY COUNTY AND STATEWIDE.

Training Officers will be responsible for delivering training content for staff training courses. Looking for candidates in West and Middle Tennessee.
Qualifications
Education and Experience:

Graduation from an accredited college or university with a bachelor's degree and experience equivalent to two years of full-time professional work in one or a combination of the following: academic teaching; educational administration; development of instructional materials for academic programs; or training.
Substitution of Education for Experience:

Additional graduate course work in one or a combination of the following may be substituted for the required experience on a year-for-year basis, to a maximum of two years: (1) Human Resources Management; (2) Industrial/Organizational Psychology; or (3) any field related to the design or evaluation of curriculum and related instructional processes, including, but not limited to Curriculum and Instruction, or Educational/Instructional Media Design, Educational Evaluation, Research, and Statistics. (e.g., 36 graduate quarter hours may be substituted for one year of required experience).
Substitution of Experience for Education:

Any teaching or training experience, or any remaining professional experience may be substituted for the required education, on a year-for-year basis, to a maximum of four years.
Substitution for Specialized Experience:

Four years of full-time professional work in the subject matter of instruction may be substituted for the two years of specialized experience. Applicant must successfully become certified as a facilitator by the Department of Human Resources within six months of hire.
OR

One year of professional experience in delivering workforce training with the State of Tennessee.
Necessary Special Qualifications:

Positions within DHS

may be

required to:
Complete a criminal history disclosure form in a manner approved by the appointing authority;
Agree to release all records involving their criminal history to the appointing authority;
Supply a fingerprint sample prescribed by the TBI based criminal history records check.
Applicants for positions in the Department of Military must:
Be willing to and able to qualify with, carry, and use assigned weapons;
Be eligible to receive and maintain a security clearance in accordance with applicable agency regulations;
Be at least eighteen (18) years of age;
Be a citizen of the United States;
Have a good moral character, as determined by investigation;
Complete a criminal history disclosure form in a manner approved by the appointing authority;
Agree to release all records involving their criminal history to the appointing authority;
Supply a fingerprint sample prescribed by the TBI based criminal history records check;
Not have been convicted or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor, or controlled substances, Tennessee Code Annotated 7-86-205;
Not have been discharged under any other than honorable conditions from any branch of the United States armed forces;
Pass a physical examination administered by a licensed physician that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position;
Pass a psychological evaluation administered by a licensed mental health professional that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position;
Upon appointment, successfully complete a prescribed course of instruction.
Examination Method:

Education and Experience, 100%, for Preferred Service positions.
Summary
Summary:

Under general supervision, is responsible for professional training administrative work of average difficulty and supervisory work of routine difficulty; and performs related work as required.
Distinguishing Features:

An employee in this class develops and delivers training, may manage the training activities for an operating department of state government, and typically supervises a small staff of professional training employees. This class differs from Training Specialist 2 in that the incumbent of the latter performs duties of lesser scope and complexity. This class differs from Training Officer 2 in that an incumbent of the latter either manages the training activities for a large operating department or facility with a highly developed training program, supervises a moderate-sized staff of professional training employees, or performs central personnel training coordinative and developmental work regarding major statewide training programs.

Responsibilities
Training and Teaching Others:
Facilitates training mandated by the Department of Human Resources to comply with State learning and development rules.
Facilitates agency specific training through various delivery methods to enhance employee and/or vendor development in compliance with departmental, state, and federal laws, rules, regulations, guidelines, processes, and procedures.
Delivers agency specific training to internal and external customers to facilitate learning and development.
Develops or modifies agency specific training materials based on defined objectives, participant needs, and delivery method for employee learning and development.
Applies principles of adult learning to the development and delivery of training to create an optimal learning environment.
Conducts training needs analyses and confers with agency staff and subject matter experts to determine training needs.
Develops surveys, tests, and other tools for evaluating courses and participants' learning to ensure training needs are being met.
Scheduling Work and Activities:

Coordinates activities for events such as conferences, seminars, symposiums, trainings, workshops, or related events to enhance employee and contractor's learning and development.
Organizes event schedules and reserves sites, equipment, and other needed accommodations to coordinate training.
Guiding, Directing, and Motivating Subordinates:

Conducts the employee evaluation process to review and provide feedback to employees regarding job performance in order to promote quality job performance.
Provides feedback to subordinates to improve performance and reinforce strengths.
Provides guidance to staff about assigned work to guarantee required timeliness standards are met.
Provides information on organizational culture, policies and procedures, workflow and chain of command, task prioritization, proper documentation, and use of systems to effectively and efficiently perform assigned tasks.
Making Decisions and Solving Problems:

Provides information to management to assist in problem solving and finding solutions to ensure agency efficiency.
Recommends the future use of agency specific contract vendors to management to ensure internal and external customer's needs are being met.
Organizing, Planning, and Prioritizing Work:

Identifies work priorities to ensure the most important work is completed first based on work experience, supervisor guidance, and departmental, state, and federal laws, rules, regulations, and guidelines.
Performing Administrative Activities:

Reviews and approves time, leave/overtime requests, and expense claims for subordinates by required deadlines.
Maintains reports, files, and logs as required to ensure compliance with departmental, state, and federal laws, rules, regulations, and best practices.
Responds to emails, phone calls, and other correspondence to provide great customer service.
Selling or Influencing Others:

Promotes positive ideas surrounding new training and policy initiatives to obtain staff buy-in.
Developing and Building Teams:

Identifies opportunities for assigned subordinates to improve team development and professional growth.
Staffing Organizational Units:

May assist management in interviewing applicants to determine the best candidate to fill vacant positions.
Establishing and Maintaining Interpersonal Relationships:

Develops and maintains professional working relationships with internal and external customers and subordinates to enhance productivity and efficiency.
Monitor Processes, Materials, or Surroundings:

Compiles agency specific information from internal databases to ensure compliance with agency standards, policies, and procedures.
Creates an optimal learning environment by verifying that equipment is available and functioning properly prior to and during training events.
Ensures the training location is set up appropriately for training events by arranging chairs, tables, course materials, equipment, and other items as needed.
Ensures materials and supplies are readily available for trainings.
Interacting With Computers:

Enters necessary information into agency specific database tracking software as required by current procedures to capture data.
Uses office productivity software including but not limited to word processing programs, spreadsheets, presentation software, web-based email, instant-messaging, and search engines to meet agency goals.
Getting Information:

Obtains information from surveys, focus groups, trainings, conferences, and other available sources to assess training needs from an individual to agency specific level.
Researches the Internet and/or other sources for relevant learning and development opportunities for agency specific employee development.
Communicating with Persons outside Organization:

Communicates agency rules, regulations, policies, procedures, and documentation to external customers to facilitate understanding, enhance communications, and ensure compliance.
Maintains an open dialogue with external customers to ensure effective and efficient communication.
Communicating with Supervisors, Peers, or Subordinates:

Communicates agency rules, regulations, policies, procedures, and documentation to facilitate understanding, enhance communications, and ensure compliance.
Communicates questions through the appropriate chain of command to obtain policy or procedural clarification.
Maintains an open dialogue with internal customers to ensure effective and efficient communication.
Provides regular updates to supervisor on the status of assigned work to ensure timely completion.
Sends notifications of special events, changes, approvals, and deadlines to internal business partners to ensure timely and accurate receipt of information.
Communicates daily schedules and activities verbally/electronically with supervisors, staff, and/or peers to maintain a balanced workflow and/or employee safety.
Competencies
Competencies:
Presentation Skills
Written Communication
Integrity and Trust
Time Management
Decision Quality
Customer Focus
Organizing
Perseverance
Interpersonal Savvy
Self-Development
Knowledge:

Intermediate Knowledge of Curriculum Design and Training Delivery
Basic Knowledge of Office Skills such as Word Processing and Data Collection
Basic Knowledge of the Principles for Providing Customer Service
Skills:

Intermediate Facilitation Skills
Intermediate Oral Communication Skills
Intermediate Written Communication Skills
Intermediate Reading Comprehension Skills
Intermediate Learning Strategy Skills
Basic Judgment and Decision Making Skills
Basic Social Perceptiveness of Classroom Dynamic Skills
Basic Time Management Skills
Basic Active Learning Skills
Intermediate Active Listening Skills
Basic Critical Thinking Skills
Basic Management of Material Resources
Abilities:

Intermediate Oral Expression
Intermediate Written Expression
Intermediate Written Comprehension
Intermediate Oral Comprehension
Intermediate Deductive Reasoning
Tools & Equipment
Personal Computer
Multi-Function Printer
Projectors
Projector Screens
Interactive White Boards
Television
Speaker Systems
Video and Still Cameras
Telephone Systems
Laminator
Calculator
Binding Machines
Other related office equipment as required
TN Driver Standards
State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:
A valid driver's license
For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
**Agencies may allow an exception based on other factors.

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