Training Specialist

Description

• Develop and deliver training for new hires and existing employees in alignment with business objectives
• Apply adult learning theory, instructional design best-practices, and learning standards to maximize knowledge transfer, skill building, and learning retention
• Utilize a variety of learning technologies, channels, and mediums to create and deliver engaging learning experiences appropriate to the audience and environment 
• Support teammates in the adoption and usage of business processes, systems, and technology
• Monitor and report on the effectiveness of education/training programs including staff attendance and specific program results
• Ensure internal communications and learnings are prepared and delivered in a timely and effective manner
• Act as a subject matter expert in core business unit systems and work with other subject matter experts to create and build-on company programs, systems, and projects
• Represent the business unit regarding new products and changes to compliance, systems updates, and guidelines
• Responsible for developing and maintaining training standards, meeting prescribed timelines, and continuous improvement of department operations 
• Proactively communicate to business unit leaders any employee related issues that arise during training
• Proactively partner with other Learning and Development trainers to ensure alignment of company training programs

• Minimum 2 years’ experience in a financial services retail branch, call center, collections, underwriting, processing, or servicing; including some experience in training, mentoring, or developing others
• Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
• Ability to extract information, structure it, and create content that is simple to digest
• Excellent verbal and written communication skills; able to express ideas concisely and logically 
• Excellent editing and proofreading skills, including a strong attention to detail
• Ability to create and deliver engaging presentations tailored to diverse audiences
• Ability to influence others and move toward a common vision or goal
• Understanding of adult learning principles, change management principles, methodologies, and tools is preferred
• Familiarly with a Learning Management System is preferred (Cornerstone or like system)
• Working knowledge of Microsoft Office Suite 
• Minimum Education: High School Diploma; additional coursework in Instructional Design or Learning and Development preferred

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)