Training Specialist

TRAINING SPECIALIST 

Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements. 

SCHEDULE: Full-Time, Monday-Friday: 8:00am-5:00pm CST

COMPENSATION: Starting Pay $23.50 – $27.75 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

WHO WILL SHINE IN THIS ROLE

Are you looking for an opportunity to help others succeed through impactful learning experiences? PCI is seeking a Training Specialist who is adaptable, detail-oriented, and passionate about developing others. This individual will deliver engaging training programs that help employees thrive and contribute to our operational success.

This is an exciting opportunity to gain hands-on experience, expand your leadership and facilitation skills, and help shape the success of our customer – facing teams.

WHAT YOU’LL DO

• Prepare, organize, and update training materials, documentation, and tools to ensure accurate and consistent learning.


• Facilitate onboarding and continuous learning sessions for employees in the Customer Services Operations department.


• Deliver training programs in classroom-style formats using department technology and learning tools.


• Adapt delivery methods to accommodate individual learning styles and address performance challenges.


• Provide ongoing support, refresher sessions, and coaching to reinforce training content and close skill gaps.

WHAT WE’RE LOOKING FOR

Must-Have Qualifications:

• High School diploma or GED with a minimum of 1 year experience in training, facilitation, or employee development.


• Prior customer service experience, especially in fast-paced environments.


• Strong communication, presentation, and interpersonal skills.


• Ability to adjust training approaches to meet different learning needs.


• Comfortable using technology in a training setting and managing multiple priorities.

Nice to have, but not Required! (We’ll train you!):

• Experience in a call center or financial services environment.


• Background in team mentoring or delivering peer coaching.

LOCATION & WORK SETTING

• Office Address: 628 Roosevelt Rd, St. Cloud, MN, 56301


• Schedule: Full-Time, Monday – Friday 8:00am-5:00pm CST


• Work Setting: In-Office

COMPETITIVE COMPENSATION & BENEFITS

• Starting Pay: $23.50 – $26.75 per hour/year.


• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus


• Earned Safe & Sick Time (ESST)


• Paid Maternity & Paternity Leave


• Paid Time Off (PTO) & 8 Paid Holidays


• Donation Matching & Paid Volunteer Time


• 401(k) Match – 100% of your deferrals up to 5%


• Tuition Reimbursement & Student Loan Match Program

HOW TO APPLY

It only takes a couple minutes! Submit your resume on our website at preferredcredit.com/careers.

EQUAL EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at [email protected].