Training Specialist

Sante Health System in Fresno, CA is seeking to hire a motivated full-time Training Specialist to train new employees in areas such as front office scheduling, templating, printing encounter forms/receipts, insurance billing, payment posting, collections, balancing and daily close on NextGen Practice Management software, and other office procedures. Do you have a knack for administrative duties and passionate about professional development through training? Take the next step in your health care administrative career and apply today!

JOB SUMMARY

This position is responsible for delivering comprehensive training and support to new and existing staff across Business Services functions. Key areas of responsibility include, but are not limited to, front office scheduling, templating, encounter form and receipt
processing, insurance billing, payment posting, collections, balancing, and daily close within the NextGen Practice Management system, as well as office procedures specific to Sante Foundation Medical Group.

The position also partners with Business Services leadership and site/practice managers to provide ongoing education, perform audits, and support operational initiatives to ensure consistency, compliance, and efficiency across practices.

If you can see yourself in this rewarding role, apply now!

JOB QUALIFICATIONS

• High school diploma or equivalent


• Medical business office preferred:
  
  
  
  • Insurance billing
  
  
  • Payment posting
  
  
  • Coding and collections
  
  
  
  


• Working knowledge of Intergy or NextGen Practice Management preferred


• Front office experience preferred

Candidates should also have exceptional people and communication skills, be highly skilled in multi-tasking in a fast paced environment, a commitment to achieving a high level of accuracy and attention to detail, and a no-task-too-small approach to the work. Are you organized and attentive to detail? Do you have strong communication skills? Are you able to train and motivate others? Are you the kind of person who quickly catches on to what needs to be done, and then jumps right in? If so, you may be the Training Specialist we're looking for!

Training & Development

• Coordinate and facilitate onboarding and initial training for new employees


• Assess employee progress and identify additional training needs


• Develop, update, and maintain training materials, policies, and procedures


• Assist staff in developing and enhancing job-related skills

Operational Support

• Serve as a subject matter expert for NextGen workflows and Business Office


• Services processes


• Provide ongoing training and support to staff and management


• Identify training gaps and communicate findings to leadership


• Participate in continuing education related to front office operations, billing, coding, posting, collections, and NextGen systems
  

Practice Support & Implementation

• Support new practice implementations, including on-site "go-live" events (which may occur evenings and weekends)


• Anticipate training needs prior to go-live and provide post-implementation follow-up
  Conduct on-site visits for existing practices to assess performance and identify opportunities for improvement
  

General Responsibilities

• Maintain strict confidentiality in all aspects of the role


• Adhere to all company policies and procedures


• Serve as a resource for staff questions and troubleshooting


• Perform additional duties as assigned in support of team and organizational goals
  

KNOWLEDGE, SKILLS & ABILITIES

• Strong ability to plan, prioritize, and manage multiple tasks in a fast-paced environment


• Excellent communication and interpersonal skills


• Effective problem-solving and critical thinking abilities


• Proficiency with computer systems, data entry, and office technology


• High level of accuracy and attention to detail


• Ability to build and maintain effective working relationships with staff and stakeholders


• Strong written and verbal communication skills


• Ability to work effectively with individuals of diverse backgrounds and experience levels


• Demonstrated initiative and sound judgment in decision-making

PHYSICAL DEMANDS

This position requires prolonged sitting, with occasional bending, stooping, and stretching. Must have sufficient manual dexterity and coordination to operate standard office equipment, including a computer, keyboard, telephone, copier, fax machine, and calculator.
Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Regular attendance is an essential requirement of this position.

ABOUT SANTE HEALTH SYSTEM

Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health. Our name symbolizes our commitment to good health, progressive care, and leadership in our community.

Sante is one of the largest healthcare claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals, and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management.

Sante is celebrating over 30 years of dedicated service to the community. We deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. This is why we have created a work culture that is comprised of talented, driven, dedicated, innovative, and service-driven professionals. We provide competitive pay, excellent benefits including medical, dental, vision, and life insurance, 401k retirement plan, paid time off, and opportunities for advancement. Being part of our team is like being part of a big family. Join our team and make Sante Health System your home away from home.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you are right for this administrative position, apply now! We look forward to meeting you!

www.santehealth.net