Training Specialist-Bilingual

SUMMARY: 

The Training Specialist is responsible for independently facilitating in-person and virtual training for new hires and current employees across various departments. The Training Specialist works closely with Training Operations Managers and departmental leadership to ensure applicability of training aligns with department goals and regulatory requirements, supports continuous improvement in the development of training methods and materials. The Training Specialist should have general computer knowledge and maintain records within the Learning Management System (LMS), email, and Microsoft Office. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Independently facilitate New Hire Orientation, Responsible Alcohol Service, Licensing, and Compliance training in person and virtually.


• Deliver ongoing training programs such as ServSafe, CPR, Food Safety, and Responsible Alcohol Service. 


• Adapt teaching styles and methods to accommodate employees with varying needs, including reading and comprehensive support, while maintaining program instruction requirements. 


• Train departmental instructors and Job Coaches. Ensure accurate completion and submission of training documentation, including sign-in sheets, PANs and Nomination Forms. 


• Prepare and manage training logistics, including, preparing materials, room setup, and ensuring all audio/visual equipment works prior to class.


• Manage behaviors in a classroom setting and foster a respectful and positive learning environment that promotes inclusivity. 


• Maintains accurate training materials and curriculum to remain current with industry standards and internal policy changes.


• Communicate effectively with departments, acting as a liaison between employee/department, mentor, and advocate for new hires for a seamless Onboarding experience.  


• Assists with administrative duties, which includes, but is not limited to: record keeping, scheduling, maintaining inventory of training supplies, generating audit reports and other clerical-related requests. 


• Maintain and update personal instructor certifications (e.g., TIPS, ServSafe, CPR).


• Maintains the confidentiality of employee and departmental information.


• Ability to inspire and motivate learning and support their development.


• Capable of identifying and resolving issues that arise during classes to maintain a productive learning environment.


• Ability to manage small groups or teams of instructors and Job Coaches as needed.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all Employees:

• Creates an atmosphere of FUN for all Casino guests and team members.


• Encourages mutual respect, dignity and integrity with all Employees, by setting positive examples at all times.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED) preferred.  Three to five years’ experience in designated area of specialty required.  Prior training experience strongly preferred.  Ability to interact positively with people is required. 

SPECIAL QUALIFICATIONS:

Must possess effective communication and organizational skills.  Must have basic computer skills.   Proficiency in Microsoft Word, Excel and PowerPoint is preferred. Ability to read, write, and speak English and Spanish fluently required.

This position requires the ability and willingness to travel up to 60% of the time, including traveling to complete work at any Four Winds property or designated off-site work events.

This position requires a Level 2 Gaming License.

LANGUAGE SKILLS:

Ability to respond to common inquiries or complaints from applicants or Employees of the Company.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

REASONING ABILITY:

Ability to apply common sense understanding to carry out a variety of instructions furnished in written, oral or diagram form.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Employee is regularly required to talk or listen.  The Employee is occasionally required to stand, walk, sit, use hands to finger, handle or feel objects, and reach with hands and arms.  

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. The Casino environment is typically smoky.