Training Support Specialist

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –– at home.

Pinnacle Home Care, Florida’s largest independent Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Training Support Specialist to join our award-winning team.

Key Responsibilities

• Build supportive and constructive connections with individuals in mentorship or training.
• Collaborate with subject matter experts and training team to design, update, develop training materials to ensure they align with industry standards, best practices, and organizational goals.
• Develop and implement mentorship programs that provide ongoing guidance and support to team members, fostering their professional and personal growth.
• In collaboration with leadership, create engaging and interactive training modules that promote active learning, critical thinking and practical application of job specific skills and tasks.
• Employ real-world examples, case studies, and simulation exercises to enhance participants’ understanding and retention of concepts.
• Monitor the progress of mentees and trainees through regular assessments and evaluations and providing additional education as identified.
• Analyze training effectiveness and identify areas where additional support or training is needed to enhance individual and team performance.
• Foster a collaborative and open environment by working closely with other trainers and leadership to share best practice and promote knowledge exchange.
• Communicate with leadership and management to provide insights on the progress, challenges, and successes of the training and mentoring programs.
• Stay current with industry trends, advancements, and regulatory changes to ensure training materials remain relevant and up to date.

Qualifications

• Current Clinical Manager in Pinnacle Home Care
• Demonstrated experience in training, mentoring, or coaching roles.
• Strong understanding of home healthcare operations, industry regulations, and patient care standards.
• Excellent written and verbal communication skills, with the ability to build and maintain strong interpersonal relationships.
• Proficient in training platforms and tools, Microsoft Office Suite, and electronic medical record (EMR) systems.
• Skilled in delivering engaging and effective presentations.
• Experience in developing and implementing standard operating procedures (SOPs).
• Travel: This position requires travel as needed to support business operations.

Why Choose Pinnacle?

• Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
• Growth & Stability: Over two decades as Florida’s largest independent home health agency.
• Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.
• Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!