Transaction Specialist II

Be part of a team that helps organizations accelerate collections and improve the speed and accuracy of cash posting. You will support a high-volume processing environment where quality, attention to detail, and collaboration matter every day. This role offers hands-on work with imaging and extraction technology and opportunities to improve processes. You will help deliver reliable outcomes that strengthen client trust. If you thrive in structured, deadline-driven work, this role is a strong fit.

Job summary

As a Transactions Specialist II in the lockbox operations team, you process daily document transactions that support timely deposit and accurate posting of payment information. You apply judgment to complete moderately complex tasks with limited direct supervision while following documented procedures and client instructions. You focus on accuracy, productivity, and continuous improvement to help the team deliver consistent service quality.

Job responsibilities

• Operate imaging and extraction equipment and supporting systems (e.g., iTRAN, IBML, OPEX scanners) to process daily work.
• Prepare work batches by opening envelopes and extracting checks and remittances in accordance with procedures.
• Perform data entry and update systems by following standard operating procedures and client-specific instructions.
• Verify check negotiability by applying documented client and processing guidelines.
• Re-associate check images to corresponding documents and validate image quality and completeness.
• Balance and reconcile electronic records with paper documentation to ensure accurate totals and traceability.
• Review and analyze processed items to confirm accuracy and completeness, escalating exceptions as needed.
• Conduct non-routine research to resolve breaks, missing information, or processing exceptions.
• Recommend workflow or procedural improvements that enhance quality, efficiency, and risk controls.
• Meet daily productivity and quality standards while maintaining a strong focus on detail and rework prevention.
• Collaborate with teammates and leaders to achieve team goals and support coverage across processing activities.

Required qualifications, capabilities and skills

• Ability to work in a production processing environment with daily time, quality, and accuracy expectations.
• Ability to follow detailed written procedures and client-specific instructions consistently and precisely.
• Intermediate computer skills, including working knowledge of Microsoft Office applications.
• Intermediate QWERTY keyboard skills and basic 10-key data entry capability.
• Strong attention to detail, including the ability to perform repetitive tasks with sustained accuracy.
• Ability to complete multiple manual tasks per transaction with consistent precision and quality control.
• Effective written and verbal communication skills to document issues and escalate exceptions appropriately.
• Strong organizational skills, including the ability to prioritize work to meet deadlines.
• Flexibility and willingness to learn and support multiple processing activities as business needs change.
• Ability to work the following schedule: Monday–Friday, 7:00 a.m.–3:30 p.m.
• Ability to perform essential physical requirements of the role, including sitting up to 90% of the time, standing up to 10%, walking up to 15%, and lifting up to 50 pounds (up to 15% of the time).

Preferred qualifications, capabilities and skills

• Remittance processing experience or banking operations experience.
• Prior experience working with lockbox, document processing, or payment operations workflows.
• Familiarity with imaging/extraction equipment and basic image-quality validation practices.
• Experience performing reconciliation and exception handling in a transaction processing environment.
• Experience working effectively with diverse teams in a structured operations setting.

Additional Information
 

Schedule:
Mon-Fri: 7am-330 pm
 

Security Clearance Requirement:

A Government Security Clearance, including Public Trust clearance, will be required for this position. As a condition of employment, the selected candidate must successfully complete a comprehensive background screening to obtain the necessary clearance. This process includes, but is not limited to:

• Fingerprints
• Credit check
• Proof of U.S. Citizenship, Acceptable documents may include a U.S. passport, certificate of naturalization, or original/certified birth certificate.
• Verification of employment history
• Educational background
• Criminal record check
• Tax filing history (possibly)
• References
• Information on relatives including citizenship  
• 7 Year Travel History
• 7 Year Residence History
• Government interview completion and favorable background investigation.
• Other relevant verifications as mandated by federal requirements

Employment is contingent upon the candidate’s ability to meet all requirements for government security and Public Trust clearance. Following hire, failure to maintain this clearance may result in termination of employment.