Transaction Support Specialist

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance.

From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.

Join Us on Our Journey

We are currently looking for a Transaction Support Specialist to join our team.

Reporting to the VP, Transaction Management, this position supports client transactions by assisting clients with transaction inquiries, processing requests, and maintaining accurate records of related activity. The position is responsible for processing requests in a timely manner and in compliance with internal policies and external regulatory requirements.

This position corresponds and works with clients to gather necessary information, provides updates on transaction status, troubleshoots, and resolves issues. 

Attention to detail and effective communication are essential to effectively navigate transaction processes and address inquiries from clients.

The role collaborates with internal team members to escalate complex issues, contribute to process improvements, and deliver high-quality service. Incumbents are expected to continually build expertise in client transactions, company workflows, processes, and the overall mortgage industry.

Qualifications include:

• Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED) required


• Previous experience in transaction management or client relations/client-facing role preferred


• Previous experience in mortgage servicing


• Previous experience in customer service


• Demonstrated experience working in a fast-paced environment


• Strong customer service skills


• Strong knowledge of Microsoft Office including Excel, Word, and PowerPoint


• Strong verbal and written communication skills with the ability to effectively interact with individuals, both internal and external to the organization


• Solid interpersonal skills


• Demonstrated analytical skills


• Solid decision-making abilities coupled with sound judgment


• Good judgment and problem-solving abilities


• Strong organization and time management skills


• Ability to prioritize numerous tasks and manage shifting priorities


• Ability to work effectively in a fast-paced, dynamic environment


• Client-focused with strong execution skills and results orientation


• High level of precision with attention to detail and consistency 


• High quality of work product


• Flexible, open to change, and able to learn new things quickly


• Collaborative; ability to work effectively with others

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Featured Benefits

• Medical, Dental, and Vision Insurance


• Company Paid Life Insurance


• Disability Insurance


• Pet Insurance


• 401k Program with Employer Matching


• 3 Weeks Paid Time Off (PTO)


• Paid Holidays


• Wellness Initiatives


• Employee Assistance Program


• Eligible for Hybrid Work Schedule with Remote Flex Days 

Compensation

• The hiring range for this position is between $24.00-$26.00 per hour 


• This position is eligible for an annual discretionary bonus 

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.