Transactions Specialist II - Payment Services

• Provide superior service aligned to the organization’s “Our Values”: Service, Heart, Curiosity, Courage, and Excellence.
• Process deposits and payments accurately and efficiently while meeting quality standards.
• Follow established policies, procedures, and negotiability standards; ensure work is completed end-to-end with strong mindfulness.
• Identify exceptions or risks in the process and escalate issues appropriately and timely.
• Contribute to a positive, collaborative culture; support teammates to ensure daily processing is completed.
• Assist with peer support and training on new functions and process changes.
• Adapt quickly to change, including updates to procedures, leadership priorities, technology enhancements, and workload shifts.

Required qualifications, capabilities, and skills  

• One plus years of banking/teller or high-volume transaction processing experience; working knowledge of negotiability standards
• Proven ability to manage daily workload to SLAs, adjust priorities as new items arrive, and maintain accuracy under time pressure.
• Ability to work independently while staying aligned to team goals and supporting shared completion of daily work.
• Demonstrated ability to embrace change and perform effectively in a frequently evolving environment.
• Maintain a daily positive internal and external interaction with peers, management, and business partners.
• Strong verbal, listening, and written communication skills.
• Detail-oriented, organized, and able to follow defined processes from start to finish.

• Chase Answers
• Customer Assist (CA)
• Enterprise Image Viewer (EIV)
• Genesys
• Outlook
• Teller Express

Work Schedule 

Monday - Friday - 8:00 AM - 4:30 PM

This position may require you to work non-traditional hours and/or additional hours as business needs arise.  Work schedule might be subject to change.