Transition Team Leader

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About JLL

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We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the tab
We are looking for a Transitions Team Leader on a full time basis to join our Transition Team division based in Norwich, Norfolk.
What this job involves
In this role, you will work closely with the Transition Manager to oversee and drive transition activities across JLL Managed Service business lines. Your main responsibilities will include providing support and guidance to the team, ensuring seamless property transfers, managing risks, and maintaining high levels of service delivery. This could also include leading on internal projects which directly improve the overall Transitions Process and support winning new business.
Key accountabilities for this role.
Support the Transition Manager in driving monthly KPI results, analysing key issues, achievements, and risks, and providing regular updates to senior stakeholders.
Assist in setting priorities, monitoring team workloads, and ensuring transition projects are delivered within set timeframes. Ensure that Transition Coordinators are completing administration duties regularly with a high degree of accuracy and projects managed by the Transitions Coordinators are maintained properly.
Ensure Transitions tools, processes, and documentation are maintained accurately, and projects are managed with the appropriate level of detail.
Actively participate in forums and internal presentations to share knowledge and improve transition efficiency across Managed Services Functions.
Offer support and guidance to team members, contribute to their development and resourcing, conduct regular 1:1 meetings and performance appraisals.
Ensure compliance with company and legislative procedures and controls, promoting internal performance standards and ISAE3402.
Continuously work towards developing and improving processes and tools to support standardized and efficient operations, positioning JLL as a center of excellence for transition activity.
Assist in fostering a best-in-class reputation for the Transitions Team, standing ahead of competitors in terms of reputation and delivery.
Communicate relevant information to team members, ensuring understanding of company performance, business direction, initiatives, and individual contributions.
Develop a broad understanding of the business structure, roles, responsibilities, processes and accountabilities in relation to transition activity.
Conduct project post implementation reviews of projects and document lessons learned and areas for improvement in future projects.
Undertake any other duties necessary to ensure a smooth transition of properties in and out of the business.
Desired skills and experience for this job
People management experience required with strong leadership skills.
Strong written and oral communication skills.
Excellent interpersonal skills, able to promote open, constructive and collaborative relations at all levels.
Ability to work under pressure, multitask and effectively prioritise.
Adept at understanding business requirements quickly and easily.
Committed to excellent customer service, actively seeking opportunities for improvement.
Able to apply common sense, be flexible and adaptable to change and take ownership.
Mange own workload and commitments, independent time management
Ability to lead and adapt to the requirements of multiple assignments, resolve problems, and improve operations.
Project management certification or direct work experience in a project management capacity desirable
Experience in the property sector desirable
What you can expect from us
We succeed together and

believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!
Apply quoting reference

[JOB NUMBER]

at jll.com/careers.
Location:
On-site –Norfolk, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.

We’re interested in getting to know you and what you bring to the table!

If you require any changes to the application process, please email

[email protected]

or call +

44

(

0

)

20 7399 5010

to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.

Please direct any other general recruiting inquiries to our

Contact Us

page > I want to work for JLL.
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