Transitional Housing Site Manager

The Transitional Housing Site Manager/Case Manager is responsible for the daily operations of the YHDP-funded transitional housing program, ensuring a safe, stable, and supportive living environment for youth experiencing homelessness. This role combines property management with case management services, working directly with young adults (ages 16-24) to support their transition to permanent housing, employment, education, and self-sufficiency.

Key Responsibilities: Housing Operations & Site Management:

• Oversee the day-to-day operations of the transitional housing facility, ensuring a safe and well-maintained environment.


• Enforce program policies, house rules, and participant agreements while maintaining a trauma-informed and youth-centered approach.


• Conduct unit inspections and coordinate maintenance requests, ensuring compliance with local housing codes and safety regulations.


• Maintain accurate records of unit occupancy, lease agreements (if applicable), and incident reports.


• Ensure that participants understand their rights and responsibilities within the program.

Case Management & Supportive Services:

• Provide individualized case management services, including housing stability planning, life skills development, education and employment assistance, and referrals to supportive services.


• Conduct comprehensive intake assessments and develop individualized service plans with program participants.


• Support participants in securing permanent housing by assisting with applications, landlord engagement, and housing navigation.


• Connect youth to community-based resources such as mental health services, substance use treatment, healthcare, education, and employment programs.


• Facilitate life skills workshops, including budgeting, tenant rights and responsibilities, conflict resolution, and job readiness.


• Maintain case notes and documentation in the agency’s case management system, ensuring compliance with grant requirements.

Crisis Intervention & Youth Engagement:

• Provide crisis intervention, conflict resolution, and mediation as needed to support a positive living environment.


• Foster a supportive and empowering space where youth feel safe, heard, and respected.


• Collaborate with youth to develop and achieve personal goals, advocating for their needs within the system of care.


• Promote youth voice and leadership within the program, incorporating feedback to enhance service delivery.

Program Compliance & Reporting:

• Ensure compliance with YHDP, HUD, and agency policies, including Housing First, Positive Youth Development, and Trauma-Informed Care principles.


• Track and report program outcomes, including housing stability, employment, and educational progress of participants.


• Participate in Coordinated Entry and case conferencing meetings to ensure seamless service coordination.


• Assist with grant reporting, data entry, and required documentation for funders and oversight bodies.

Qualifications & Skills:

• Education: Bachelor’s degree in Social Work, Human Services, Psychology, or related field preferred. Equivalent experience in youth services, housing programs, or case management may be considered.


• Experience: Minimum of 2 years working with youth experiencing homelessness, transitional housing, or related social services.


• Knowledge: Understanding of trauma-informed care, Housing First, Positive Youth Development, and harm reduction approaches.


• Skills:
  
  
  
  • Strong case management and advocacy skills.
  
  
  • Ability to de-escalate crises and provide conflict resolution.
  
  
  • Strong organizational and documentation skills.
  
  
  • Excellent interpersonal and communication skills to engage youth effectively.
  
  
  • Experience with property management, housing navigation, or landlord relations is a plus.
  
  
  
  


• Technology: Proficiency in case management software (such as Apricot), Microsoft Office, and online databases.


• Other Requirements:
  
  
  
  • Valid driver’s license and reliable transportation.
  
  
  • Ability to work flexible hours, including occasional evenings and weekends.
  
  
  • Ability to pass background checks in accordance with agency policies.
  
  
  
  

Work Environment:

• Work will take place in both office and residential settings.


• Regular travel may be required to housing sites, partner agencies, and community meetings.


• Requires the ability to remain calm and professional in high-stress situations involving youth in crisis.LOCATIONS:


• Looking for Transitional Housing Site Managers to work the following locations


• Cape Location Only Full-Time


• Cape and Scott City Locations


• Poplar Bluff Location Only