Translation and Interpreting Specialist-Spanish

Description

Who We Are

Are you interested in working for an organization whose mission is to enable frail, underserved, and multicultural senior communities to live independently at home and in their communities, for as long as possible?

Fresno Program of All-Inclusive Care for the Elderly (PACE) is dedicated to providing its participants with comprehensive health and social supports that are proven to effectively manage chronic conditions and to reduce the risk for premature institutionalization. PACE staff are leaders in the “aging in place” industry and we have had the honor of serving Fresno, Bakersfield and Orange County seniors and their families/caregivers.

Job Summary 

Under the supervision of the Scheduling Manager, the Translator and Interpreter Specialist will help communicate the needs of the participants/members to staff. 

Essential Job Functions

· Complete New Patient Paperwork with Innovative Integrated Health for Seniors enrollees.

· Maintain excellent customer service skills.

· Use proper phone etiquette.

· Maintain professionalism while on the PACE Floor, PACE Clinic, and on Home Visits.

· Alert staff of any problems, complaints, or issues immediately.

· May be required to work on Innovative Integrated Health for Seniors floor as needed.

· Attend and participate in staff meetings, in-services, projects, and committees as assigned. 

· Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.

· Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.

· Be flexible in schedule of hours worked.

· May require use of personal vehicle

Working Conditions and Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to access all areas of the center throughout the workday.

· Ability to lift up to 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance of 

  another qualified employee when attempting to lift or transfer objects over 25 pounds.

· Ability to communicate verbally with an excellent comprehension of the English language.

· Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment. 

Requirements

Experience

· Minimum of one (1) year of documented experience working with a frail or elderly population.

· Experience in a long-term care facility or with a community-based geriatric program preferred.

Knowledge, Skills, and Abilities

MUST BE FLUENT IN ENGLISH & SPANISH

· Knowledge of the principles and techniques involved in relating to frail elderly persons.

· Skill in communicating with participants, their families, and other staff members; ability to establish a helping, trusting 

  relationship with participants.

· Demonstrates sensitivity to the needs of older adults as evidenced by a caring approach, patience in providing care, and  

  responsiveness to participant requests.

· Ability to follow directions, verbal and written instructions, and adapt work schedule under supervision.

· Ability to utilize appropriate safety measures when providing care.

· Ability to relate to the public and governmental agencies in a pleasant, patient, and professional manner.

· Ability to work effectively and harmoniously as part of an interdisciplinary team, the elderly, providers of services, and peers in 

  particular.

· Well organized, dependable, flexible, and resourceful.

· Must be able to translate (English to working language & working language to English) documents, hand-outs, flyers, slides, 

  notes, reminders, medical instructions, and more. 

Education and Certification

· Must possess, as a minimum, a GED or high school diploma. 

· Must be able to translate, read, and write language hired for. 

· Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant  

  contact.

· Be certified as a medical interpreter (preferred).

Core Values

· Respect at the core of our interactions.

· Honesty and Integrity with every endeavor

· Patient – Centered care aligned with participant values, beliefs, and preferences. 

· Encouragement that motivates and empowers others to be the best they can be. 

· Quality Care that is efficient, transformative and innovative.