Translation & Interpreting Specialist-Spanish

Description

Who We Are

Innovative Integrated Health (IIH) is a mission-driven healthcare organization dedicated to helping frail, underserved, and multiethnic seniors live safely and independently at home with dignity. Through the Program of All-Inclusive Care for the Elderly (PACE) model of care, we deliver high-quality, personalized healthcare and supportive services that improve quality of life across the communities we serve.

At IIH, our work is rooted in compassion, cultural understanding, and deep respect for those in our care. Team members play a vital role in supporting seniors throughout Central and Southern California—delivering care that’s not only clinically excellent, but also personal, coordinated, and community-based.

When you join IIH, you become part of a team committed to making a real difference in the lives of older adults—every single day.

Job Summary 

Under the supervision of the Scheduling Manager, the Translator and Interpreter Specialist will help communicate the needs of the participants/members to staff. 

Essential Job Functions

• Complete New Patient Paperwork with Innovative Integrated Health for Seniors enrollees.
• Maintain excellent customer service skills.
• Use proper phone etiquette.
• Maintain professionalism while on the PACE Floor, PACE Clinic, and on Home Visits.
• Alert staff of any problems, complaints, or issues immediately.
• May be required to work on Innovative Integrated Health for Seniors floor as needed.
• Attend and participate in staff meetings, in-services, projects, and committees as assigned. 
• Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
• Be flexible in schedule of hours worked.
• May require use of personal vehicle

Working Conditions and Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to access all areas of the center throughout the workday.
• Ability to lift up to 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance of 
• another qualified employee when attempting to lift or transfer objects over 25 pounds.
• Ability to communicate verbally with an excellent comprehension of the English language.
• Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment. 

Requirements

Requirements

Experience

• Minimum of one (1) year of documented experience working with a frail or elderly population.
• Experience in a long-term care facility or with a community-based geriatric program preferred.

Knowledge, Skills, and Abilities MUST BE FLUENT IN ENGLISH & SPANISH

• Knowledge of the principles and techniques involved in relating to frail elderly persons.
• Skill in communicating with participants, their families, and other staff members; ability to establish a helping, trusting 
• relationship with participants.
• Demonstrates sensitivity to the needs of older adults as evidenced by a caring approach, patience in providing care, and  
• responsiveness to participant requests.
• Ability to follow directions, verbal and written instructions, and adapt work schedule under supervision.
• Ability to utilize appropriate safety measures when providing care.
• Ability to relate to the public and governmental agencies in a pleasant, patient, and professional manner.
• Ability to work effectively and harmoniously as part of an interdisciplinary team, the elderly, providers of services, and peers in 
• particular.
• Well organized, dependable, flexible, and resourceful.
• Must be able to translate (English to working language & working language to English) documents, hand-outs, flyers, slides, 
• notes, reminders, medical instructions, and more. 

Education and Certification

• Must possess, as a minimum, a GED or high school diploma. 
• Must be able to translate, read, and write language hired for. 
• Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant  
• contact.
• Be certified as a medical interpreter (preferred).

Benefits

• Full-time licensed rehabilitation staff may receive an annual $500 allowance to cover the costs of license renewals, continuing education credits, or professional organization memberships.
• 401(k) 
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Core Values

Respect at the core of our interactions.

Honesty and Integrity with every endeavor

Patient – Centered care aligned with participant values, beliefs, and preferences. 

Encouragement that motivates and empowers others to be the best they can be. 

Quality Care that is efficient, transformative and innovative. 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.