Transportation & Dock Manager

Our Companies:

Ketchikan-based Venture Travel, LLC dba Taquan Air and Kawanti Adventures (the Companies) are leading providers of air service and visitor experiences in Southeast Alaska.  Our Companies operate a fleet of aircraft and visitor venues including the Alaska Rainforest Sanctuary, Adventure Karts, Alaska Canopy Adventures and other attractions in Ketchikan and Juneau.

Our Team:

As an employee of our Companies, you commit to performing your duties and responsibilities within the framework of our Vision, Mission, and Values and in accordance with the Companies’ Policies and Procedures Manual.  Safety, Respect, Quality, and Excellence are inherent in all that we do for our guests, our organization, and our community.  These are amongst the values you are expected to embody in your interactions and communications with staff, customers, and stakeholders.

Company:                    Alaska Rainforest Sanctuary (ARS), LLC dba Kawanti Adventures

Position Title:              Transportation Operations Manager

Department:                   Tour Operations
Reports to:                  Tour Sales and Services Manager

Reporting to you:         Driver Guides & Dock Staff

Role Summary:

The Transportation Operations Manager is a leadership role responsible for overseeing the company’s
transportation operations, including scheduling, maintenance, safety, and logistical coordination across all transportation partners. This position provides strategic direction and operational oversight to ensure efficient, safe, and value aligned transportation services. The Transportation Operations Manager works closely with driver guides, dock staff and partner organizations such as Taquan Air and Kawanti Adventures and
maintains alignment with company goals and values.

Key Outcomes:

• Motivate, lead, communicate and further develop a high-performance team through the promotion and application of Vision, Mission, and Values to staff, customers, and stakeholders.


• Develop transportation and dock operations procedures including scheduling, maintenance, and safety.


• Ensure transportation logistics are aligned as they relate to Taquan Air, Kawanti Adventures, and independent transportation.


• Coordinate communication with dock staff, driver guides, and tour sites.


• Assist with hiring and training of driver guides
  and dock staff.


• Other duties as assigned.

Other Duties as Assigned:

• Take on additional responsibilities to support the success of the organization and uphold company values and strategic goals.

Core Competencies:

The role requires strong leadership and communication skills to motivate and develop a high‑performance team while upholding the organization’s Vision, Mission, and Values. Success depends on the ability to design and manage transportation operations, including scheduling, maintenance, and safety, while ensuring seamless logistical alignment with Taquan Air, Kawanti Adventures, and independent providers. Effective coordination with dock operations, driver‑guides, and tour sites is essential, along with the flexibility to support the Dock Operations Supervisor as needed. Competence in hiring, training, and guiding transportation staff further strengthens operational reliability and overall team performance.

Success in This Role Looks Like:

• A motivated, well‑trained, and high‑performing transportation team that consistently reflects the company’s Vision, Mission, and Values.


• Transportation and dock operations run smoothly, with reliable scheduling, safe vehicle practices, and well‑defined procedures.


• Logistics between Taquan Air, Kawanti Adventures, and independent transportation partners remain aligned and efficient.


• Communication across dock operations, driver‑guides, and tour sites is timely, accurate, and collaborative.


• Hiring and training processes produce confident, capable driver‑guides who contribute to strong operational performance.


• Additional assigned duties are handled with flexibility, professionalism, and a solutions‑focused mindset.


• Demonstrates alignment with company values through leadership behaviors and decision-making.


• 100% compliance with internal safety policies and DOT regulations.

Requisite Knowledge, Skills, & Abilities:

• Effectively interact and communicate with peers, managers, and other Department employees.


• Independently manage work and schedule to meet all deadlines and expectations.


• Skilled problem solving, ability to identify solutions, and execute standard relevant processes.


• Work effectively in a team environment, collaborating across work segments and departments with diverse personalities and requirements.


• Reliable and timely attendance, flexibility to work early mornings and evenings, or weekend days, when workloads require. 


• Recognize opportunities to contribute and collaborate with other areas and departments when individual workloads are light.


• Exceptional verbal and written communication skills


• Proficiency in Microsoft Office Suite and systems such as FareHarbor and Swell.


• Conduct oneself with the highest level of integrity and confidentiality.

Physical Demands and Requirements:

• Mobility across the site.


• Ability to handle stress and pressure created by simultaneous demands.


• Ability to work on-site, indoors and outdoors, with exposure to noise, heat and cold.


• Ability to frequently work at a fast pace with unscheduled interruptions.


• Ability to work with members of the public, requiring appropriate appearance and attire.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Experience/Education Requirements:

• No felony convictions or criminal convictions that would interfere with job responsibilities.


• Minimum 18 years old.

Disclaimer:

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

This job description is not an employment agreement or contract and subject to change without notice.