Transportation Coordinator

Description

POSITION SUMMARY

Experienced Transportation Coordinator to be responsible for overseeing Centennial Mental Health Center’s (CMHC) client transportation programs which include “Behavioral Health Secure Transportation” (BHST) and “Non Emergent Medical Transportation” (NEMT) programs.  

The Transportation Coordinator will be co-managing employees serving as needed in a dispatch call center while they serve clients in person needs. Position will share oversight of a fleet of secure and non-secure client transport vans and sedans. The position also has oversight and supervision of transport drivers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Directing activities related to dispatching, routing, and tracking of secure and non-secure transport vans and passenger vehicles.
• Planning, organizing, and managing both dispatch call center staff and transport drivers to ensure work is completed and consistent with the CMHC's standards.
• Collaborating with the Chief Operations Officer (COO), Executive Team Members and supervisees to help formulate and implement transportation-related procedures as well as CMHC’s revenue goals and customer service objectives.
• Assisting as needed in arranging repairs and routine maintenance of transportation vehicles.
• Complying with transportation-related policies, as well as safety rules, and government regulations.
• Promoting safe work activities by conducting safety audits, and attending company safety meetings.

People Management

• Develop a talented and motivated workforce by ensuring engagement and satisfaction; while ensuring optimal efficiency and accountability.
• Work collaboratively with Human Resources to develop and deploy employee engagement initiatives.
• Supervise, coach, mentor and lead transportation team members that foster partnerships, innovation, and engagement.

OTHER:

• Work in a consistently professional manner at all times, which includes, but is not limited to, treating all clients, staff, guests, and volunteers with dignity and respect. 
• Implement emergency procedures as necessary. 
• Performs other job duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Supervises and directs Dispatch and Transportation Driver staff, including assigning and reviewing work, evaluating, writing and signing work performance evaluations.

Requirements

EDUCATION

• Prefer Bachelor Degree in Business Administration

CERTIFICATES, LICENSES, REGISTRATIONS

• Must hold a current valid Colorado driver’s license and also have an excellent driving record. Must be willing to complete and pass CPR Training.

EXPERIENCE

• Minimum of 1 year supervisory experience

ABILITIES, KNOWLEDGE, SKILLS

• Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.
• Self-started, and ability to work independently with a certain degree of resourcefulness and creativity and minimum supervision. 
• Ability to work under stressful conditions and flexible hours, which may be required. At times may work remote but must have secure office space available.
• Ability to travel within the Center’s service area
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
• Ability to work as a team member.
• Demonstrates Proficiency in Verbal, Written and Computer Communication Skills, Prefer Bi-lingual communication skills.
• Knowledge of State & Federal Statutes Regarding Patient Transportation laws
• Ability to write reports, business correspondence, and procedure manuals

Physical Requirements of the Position

Aside from the requirements and qualifications mentioned above, the Transport Coordinator is also expected to fill-in as a transport driver when needed. There are certain physical requirements expected of transportation drivers, and they include;

• Ability to lift, push, pull and position clients. Should be able to lift up to 100 lbs without assistance.
• Exposure to a wide range of weather conditions
• Ability to carry out considerable reaching stooping, and bending.
• Hearing and vision abilities should be within the normal range to drive safely and to observe and communicate with clients.