POSTED: August 13, 2025
POSITION: Transportation Coordinator
DEPARTMENT: Customer Service-Operations
BASE RATE: $15.92 per hour, with potential for additional compensation based on qualifications.
POSITION SUMMARY:
Upper Peninsula Health Plan (UPHP) coordinates the non-emergent medical transportation (NEMT) benefit for its Medicaid and dual eligible populations. The transportation coordinator facilitates and supports the NEMT benefit for members, drivers, providers, and vendors to ensure members have access to care.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Follows established Upper Peninsula Health Plan (UPHP) policies and procedures, objectives, safety standards, and sensitivity to confidential information.
2. Meets established production and performance metrics and ensures a positive experience for members, drivers, providers, and vendors utilizing or supporting the non-emergent medical transportation benefit.
3. Develops relationships and communicates with members, providers, drivers, and vendors, always representing UPHP in a professional manner.
4. Responds timely to inquiries and requests for transportation, determining the most cost-effective means that meets the member’s medical need and arranging transportation as appropriate.
5. Processes mileage reimbursement requests timely.
6. Educates members, drivers, providers, and vendors about the NEMT benefit and supporting policies and procedures.
7. Works closely with UPHP clinical services, pharmacy, claims examiners, and customer service representatives regarding authorizations, referrals, and specific health-related issues related to their NEMT benefit.
8. Participates in developing, testing, and implementing transportation procedures and makes recommendations to achieve maximum efficiency.
9. Maintains database of members, volunteer drivers, friends and family and vendors; maintains accurate and complete documentation of all NEMT activities.
10. Maintains confidentiality of client data.
11. Performs other related duties as assigned or requested.
POSITION QUALIFICATIONS:
Education:
Minimum:
High school diploma or GED
Preferred:
Some post-secondary education
Experience:
Minimum:
One (1) year of general customer service, sales, or medical office experience, or equivalent combination of education and experience.
Preferred:
Two (2) to four (4) years of general customer service, call center, sales or medical office experience or equivalent combination of education and experience.
Required Skills:
Enhanced public/customer relations
Keyboarding proficiency
Working knowledge of Microsoft Word and Excel
Digital Dexterity
Exceptional customer service and telephone etiquette
Composition and proofreading abilities
Excellent organizational skills and attention to detail
Adaptable to change
Desirable Skills:
Oriented to managed care or health care systems
The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.
Physical Requirements:
This job requires the ability to perform the essential functions contained in the description. These include, but are not limited to, the following requirements. Reasonable accommodations may be made for otherwise qualified applicants unable to fulfill one or more of these requirements:
Ability to enter and access information from a computer
Ability to access all areas of the UPHP offices
Occasionally lifts supplies/equipment
Prolonged periods of sitting
Manual dexterity
Working Conditions:
Works in office conditions
Fast-paced working environment
Subject to many interruptions
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