Transportation Dispatcher

Position Summary

The Transportation Dispatcher is responsible for supervising 5-12 company truck drivers transporting parts, components, and equipment to and from customer, vendor, and company locations and job sites. Knowledge of equipment used by all divisions is a requirement for this position. Success in this position requires the ability to effectively communicate with customers, vendors, and coworkers. The Dispatcher will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. The Dispatcher will advance in classification as attitude, skill level, and job performance allows.

Essential Responsibilities & Expectations

• Answer incoming phone calls


• Provide price quotations and delivery times


• Schedule equipment hauling


• Dispatch company truck drivers


• Handle internal billing procedures


• Supervise 5-12 truck drivers, adjust payroll, and complete performance reviews


• Ensure DOT and company safely regulations and procedures are adhered to


• Ensure preventive maintenance on truck is performed as required


• Keeps accurate records of all work


• Maintains an organized workspace


• Share responsibility for after-hours calls


• Other duties assigned by supervisor

Qualifications

Education

• High school diploma or the equivalent

Experience

• Candidates for this position must possess strong mechanical aptitude.


• Experience using personal computers and basic typing skills are required for this position.


• Candidates must possess the ability to quickly acquire the following required Skills and Competencies:

Skills and Competencies

• Customer service skills


• Written, verbal, and telephone communication


• Basic computing


• Microsoft Outlook


• Microsoft Dynamics AX 2012

Job Training

• Area specific technical training


• OSHA and MSHA required training


• Compliance training

Safety Summary

Working Conditions

• Work is normally performed in a customer, vendor, or Company shop or on location of customer job sites.


• Exposure to physical risk and all-weather conditions is associated with this position.


• Driving for minimal periods of time may be required.

Physical Requirements

• Speaking


• Listening


• Writing


• Typing


• Reaching


• Kneeling


• Operating equipment


• Grasping


• Stooping


• Lifting up to 25 lbs.


• Climbing on ladders


• Climbing on equipment


• Crawling under equipment


• Driving (day and night)

Job Hazards

• Tripping, slipping, falling


• Job site hazards


• Strains due to lifting


• Hand injuries


• Driving related hazards


• Equipment movement


• Stress and fatigue due to overexertion


• Repetitive hand motion (computer work)


• Back and neck strain


• Stress


• Potential harm from operating office equipment


• Injury from lifting


• Moving machinery


• Caught in or caught by line of fire


• Heat exhaustion


• Cold stress

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.