Transportation Specialist

Position Title: Transportation Specialist
Location: On Site – Springfield, Massachusetts
Department: Operations
Reports to: Director of Operations
Salary: Competitive, based on experience and qualifications

About Boca Recovery Center

Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.

Position Overview

The Transportation Specialist is responsible for safely transporting clients to and from the treatment facility, medical appointments, court hearings, employment-related obligations, and other approved destinations. The ideal candidate will be dependable, punctual, and maintain a strong sense of professionalism and confidentiality. Transportation Specialists play a vital role in supporting client engagement and access to care while upholding the organization's values and standards.

Key Responsibilities

Client Transportation

• Transport clients safely and on time to scheduled appointments, external services, or housing as directed.
• Ensure all transportation activities align with client treatment plans and organizational protocols.
• Maintain a courteous, supportive, and non-judgmental attitude with all clients during transport.

Safety & Vehicle Maintenance

• Perform pre-trip and post-trip vehicle inspections to ensure safe operating conditions.
• Maintain cleanliness and order in company vehicles.
• Report any vehicle issues or maintenance needs to the Director of Operations promptly.
• Comply with all local traffic laws, transportation regulations, and internal safety guidelines.

Client Engagement & Supervision

• Monitor client behavior during transport and report any concerns or incidents.
• Provide support and encouragement to clients during transitions between services.
• Maintain professional boundaries and de-escalate conflict if necessary during transportation.

Documentation & Compliance

• Complete accurate logs and reports for each trip, including mileage, client names, and trip purposes.
• Adhere to HIPAA regulations and confidentiality requirements at all times.
• Follow all company policies, including those related to emergency procedures and reporting.

Qualifications / Required Experience

• High School Diploma or equivalent required.
• Valid Massachusetts Driver’s License with a clean driving record.
• Minimum of 1 year of experience in a client-facing transportation, security, or support role preferred.
• Experience in behavioral health, addiction recovery, or human services field is a plus.
• CPR certification required (or must be obtained within 30 days of hire).
• Must be able to pass background and motor vehicle record checks.

Essential Skills & Attributes

• Strong interpersonal and communication skills.
• Ability to remain calm and composed in high-pressure situations.
• Excellent time management and reliability.
• Compassionate and respectful approach to individuals in recovery.
• Capable of maintaining confidentiality and professional boundaries.
• Self-motivated with a strong sense of responsibility and teamwork.

Boca Recovery Center offers a comprehensive benefits package, including:

• Health Insurance
• Retirement Plans
• Disability Coverage
• Paid Time Off
• Professional Development Opportunities
• State-Required Trainings

Join Boca Recovery Center and help make a difference in the lives of individuals by supporting safe, reliable access to treatment and care.