Travel Advisor - Jacksonville - Opportunity to Make a Difference

Company Overview:

Smart Dream Vacations is a leading Travel Agency dedicated to providing unparalleled vacation experiences to our members. With exclusive access to luxurious accommodations, exciting destinations, and personalized service, we strive to make dream vacations a reality. Join our dynamic team and help us expand our reach as we continue to redefine the travel industry.

Job Overview:

As a Travel Advisor, you will be responsible for assisting clients in planning, organizing, and executing their travel arrangements. You will provide expert advice, create customized itineraries, and ensure a seamless travel experience for clients. Your role will involve staying updated on travel trends, destinations, and industry regulations to offer the best possible service.

Qualifications:

• Bachelor's degree or equivalent experience preferred.
  

• Overall travel industry knowledge and experience.
  

• 1+ year of Sabre OR similar GDS- knowledge and proficiency required (examples: Amadeus, Apollo, Arrivia).
  

• Competent with all aspects of reservation transactions.
  

• Proficient with International Itineraries and rate structures.
  

• Attention to detail/conscientiousness/flexible.
  

• Exceptional organizational and time-management skills.
  

• Problem solving and initiative.
  

• Interpersonal communication and relationship building skills.
  

• Willingness to learn new functions and to enhance existing skills.
  

• Patience and flexibility.
  

• Handle multiple accounts.
  

• Regular and dependable attendance and punctuality are required.
  

Job Type: Part Time or Full-time

Responsibilities:

Client Consultation: Engage with clients to understand their travel preferences, budgets, and requirements.

Itinerary Planning: Design personalized travel itineraries tailored to clients' interests, including accommodations, transportation, activities, and dining options.

Destination Expertise: Stay informed about various destinations, including local customs, attractions, climate, visa requirements, and safety considerations.

Booking Arrangements: Make reservations for flights, hotels, rental cars, tours, and other travel-related services, ensuring accuracy and timeliness.

Budget Management: Help clients manage their travel budgets effectively by offering cost-effective solutions and alternatives.

Travel Documentation: Assist clients in obtaining necessary travel documents such as passports, visas, and travel insurance.

Travel Advisories: Provide up-to-date information on travel advisories, health regulations, and safety precautions for chosen destinations.

Customer Service: Offer exceptional customer service before, during, and after travel, addressing any concerns or issues that may arise.

Problem Resolution: Handle unforeseen circumstances or emergencies during travel, offering quick and effective solutions to ensure minimal disruption.

Promotional Activities: Participate in marketing initiatives, promotional events, and networking opportunities to attract new clients and retain existing ones.

Feedback Collection: Gather feedback from clients post-travel to assess satisfaction levels and identify areas for improvement.

Professional Development: Stay updated on industry trends, new travel technologies, and destination offerings through continuous learning and professional development.

Experience: Previous experience in the travel industry or a related field is preferred.

Destination Knowledge: Strong familiarity with various travel destinations, including popular attractions, accommodations, and local cultures.

Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and travel partners.

Customer Focus: A customer-centric approach with a commitment to delivering exceptional service and exceeding client expectations.

Organizational Skills: Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.

Problem-Solving Abilities: Proficiency in handling unexpected challenges and providing quick, effective solutions.

Attention to Detail: Meticulous attention to detail to ensure accuracy in travel arrangements and documentation.

Technology Proficiency: Competency in using travel booking platforms, GDS systems, and other relevant software applications.

Flexibility: Willingness to work flexible hours, including evenings and weekends, to accommodate clients' schedules and travel emergencies.

Education: A bachelor's degree in hospitality, tourism, business administration, or a related field is advantageous.