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Travel Center Manager

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Job Description - Travel Center Manager

Essential Duties and Responsibilities



  • Lead, coach, develop, and motivate a high-performing team that consistently delivers outstanding guest service.

  • Oversee all daily operations of the convenience store, ensuring efficient, safe, and profitable operations.

  • Partner with the Merchandiser to maintain appropriate inventory levels, maximize product availability, and ensure merchandise is competitively priced to drive sales and profitability.

  • Collaborate with the Housekeeping Director to ensure guest restrooms and shower facilities are maintained to the highest cleanliness standards.

  • Work closely with the General Manager and Little America Hotel & Resort properties to develop and maintain competitive fuel pricing strategies.

  • Monitor inventory, ordering, receiving, and shrink while ensuring accurate product counts and inventory controls.

  • Manage staffing, scheduling, labor costs, and payroll to meet operational demands while maintaining productivity goals.

  • Review sales performance, fuel sales, merchandise trends, and operational metrics to identify opportunities for increased revenue and improved efficiency.

  • Ensure compliance with company policies, safety standards, food safety regulations, and all applicable federal, state, and local laws.

  • Resolve guest concerns professionally and promptly while maintaining a high level of customer satisfaction.

  • Foster a positive culture focused on teamwork, accountability, continuous improvement, and employee development.

  • Maintain a clean, organized, and guest-focused travel center both inside and outside the facility.


 


Preferred Qualifications



  • Three to five (3–5) years of management experience in a convenience store, travel center, fuel retail, or similar operation; or

  • Three to five (3–5) years of management experience in hospitality, retail, or another high-volume customer service environment.

  • Demonstrated leadership experience managing and developing teams.

  • Strong financial acumen, including experience managing labor, budgets, and operational expenses.

  • Excellent communication, organizational, and problem-solving skills.

  • Ability to build collaborative relationships across departments.

  • Proficiency with point-of-sale systems, Microsoft Office, and other business software.

  • Ability to work a flexible schedule, including evenings, weekends, and holidays, as business needs require.


 


Physical Qualifications



  • Ability to stand and walk for extended periods throughout the workday.

  • Ability to lift, carry, push, and pull up to 50 pounds on a regular basis.

  • Ability to bend, stoop, kneel, crouch, climb ladders, and reach overhead.

  • Ability to work both indoors and outdoors in varying weather conditions.

  • Ability to safely operate standard office equipment, point-of-sale systems, and other business technology.

  • Ability to work in a fast-paced environment while maintaining attention to detail and guest service standards.

  • Must be able to respond quickly to operational issues and move throughout the travel center as needed.

  • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.


 


 

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About the Company

Grand America Hotels

Experience award-winning luxury at our family-owned hotels and ski resorts throughout the American West. Exceptional service, unforgettable stays since 1934.

Read more about the company

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