Travel Customer Care Specialist

Overview:
Join Xperience Xscape Travels as a Travel Customer Care Specialist! Youll guide clients through every stage of their journey — from planning to completion — ensuring smooth, memorable experiences.

Responsibilities:

• Respond promptly to client inquiries via email, phone, and chat.

• Assist with itinerary changes, travel updates, and special requests.

• Provide accurate travel requirements and destination information.

• Follow up to confirm satisfaction and collect feedback.

• Resolve concerns with empathy and professionalism.

Requirements:

• Strong written and verbal communication skills.

• Customer service experience (travel experience is a plus).

• Detail-oriented, organized, and proactive.

• Comfortable using digital tools and learning new systems.

• Passionate about travel and helping others.

Benefits:

• Work remotely with flexible hours.

• Travel perks, discounted rates, and insider access.

• Opportunities for growth with team support and training