Travel Operations Assistant

Description

Travel Operations Assistant

EMPIRE is a premier and dynamic music company that prides itself on the development and support of independent artists. We are a rapidly growing firm that has been making waves in the music industry, with an extensive portfolio that spans multiple genres and reaches audiences worldwide. We have become the largest independent record label in the U.S., with a significant global presence covering Africa, Asia, Europe, Australia, and North and South America. We keep ourselves busy with a large range of music-related services from original content and marketing to distribution and recordings. 

Our commitment to artistic creativity, innovation, and progressive business solutions forms the foundation of our corporate culture. We believe in fostering talent, not just in our artists but also within our professional teams. As we continue to expand, we invite you to join us on this exciting journey.

The Role Remix: The Travel Operations Assistant will provide critical administrative support to the Travel Operations Manager, ensuring the smooth execution of travel-related processes and operations. This role is highly detail-oriented and involves managing documentation, coordinating communication, and maintaining organization within the travel operations function. The ideal candidate is meticulous, highly organized, and capable of juggling multiple priorities in a dynamic environment.

• Provide administrative support to the Travel Operations Manager, focusing on travel-related tasks such as organizing travel documentation, tracking deadlines for bookings and approvals, and ensuring smooth communication with travelers and vendors.
• Organize and maintain travel-related documentation, such as itineraries, travel policies, vendor agreements, and reports.
• Assist in preparing and distributing detailed travel schedules and itineraries for employees, clients, and other authorized personnel.
• Manage and reconcile travel expenses, including reviewing invoices, processing reimbursements, tracking payments, and ensuring timely and accurate reconciliation of accounts.
• Support the Travel Operations Manager in coordinating with travel agencies and vendors to address escalations or issues.
• Help maintain and update company travel databases, including records for loyalty programs, corporate travel accounts, and credit card usage.
• Conduct quality checks on travel arrangements and documents to ensure compliance with company policies.
• Serve as a central point of contact for administrative tasks related to group travel and events, ensuring smooth coordination.
• Assist with special projects and ad hoc administrative tasks to support the Travel Operations Manager and overall travel operations team.

Key Notes for Success:

• 1-2 years of experience in an administrative or coordination role (experience in travel or operations preferred).
• Exceptional organizational skills and attention to detail.
• Strong verbal and written communication abilities.
• Proficiency in Microsoft Office Suite, Google Suite and experience with travel or expense management software.
• Proven experience in managing and reconciling expenses with a high degree of accuracy and timeliness.
• Ability to manage multiple priorities, deadlines, and tasks in a fast-paced environment.
• A proactive, problem-solving mindset with the ability to work independently and collaboratively.
• Flexibility to adjust to changing priorities and schedules, including occasional evening or weekend support.
• Experience in the entertainment industry or familiarity with travel-related workflows (a plus).

Pay Range: $18.67 - $28.00/hour + benefits + discretionary bonus + profit sharing program

This is a non-exempt position, meaning you are eligible for overtime pay in accordance with California wage and hour laws. As a non-exempt employee, you will be compensated for overtime at a rate of one and a half times your regular hourly rate for any hours worked beyond 8 hours in a workday or 40 hours in a workweek. Overtime work must be approved in advance by your supervisor.

The base pay actually offered will take into account internal equity and also may vary depending on the market location, job-related knowledge, skills, and experience among other factors. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

At EMPIRE, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are passionate about the music industry, and looking for a challenging role in a fast-paced, innovative environment, apply today. We look forward to hearing from you.

We use E-Verify to confirm the identity and employment eligibility of all new hires.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Perks Playlist:

• Competitive Compensation Package
• Competitive Benefits Package
• Company Paid Life Insurance, Short-Term Disability, and Long-Term Disability Insurance
• Company Paid Health Savings Account (HSA) Contribution
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Paid Time Off (Holidays, Vacation, and Sick) 
• Company 401(k) Plan
• Wellness Resources
• Commuter Allowance
• Cell Phone Allowance

About EMPIRE: Founded in 2010 by Bay Area native Ghazi, EMPIRE is currently leading through its innovative and progressive approach to the digital music era across its label, distribution and publishing arms. 

With its focus on early stage artist development, the San Francisco based company has been instrumental in identifying future icons and launching the careers of both Multi-platinum and Grammy Award winning artists such as Kendrick Lamar, Fireboy DML, Yung Bleu, Migos, Asake, XXXtentacion, and Anderson .Paak to name a few. After this early success, EMPIRE was quickly regarded as a tastemaker in the industry and premier independent record label.  

More than a decade in, EMPIRE continues to grow – expanding the Publishing division with a partnership with superproducer Hit-Boy and his Surf Club collective and acquiring Dirtybird Records in 2022 to amplify the Dance arm. EMPIRE has expanded the team throughout the globe on the African continent, Europe, Asia, North America, and South America. With the company and roster excelling at a breakneck pace, EMPIRE has effectively disrupted a stale business model by bringing its energy, expertise, and acumen to its artists and labels. 

Through crafting bespoke deals that are always in favor of the artist, EMPIRE is able to form a true partnership with each artist and label on its roster. Coupled with their unique software for analytics, recoupment, and royalties, which is available to every partner, the company offers a level of transparency unprecedented in the music industry.