Salary :
Activate JobCopilot
Primary Responsibilities
• Set up or update traveler profiles in the travel system using provided information.
• Create, maintain, and manage standard and complex travel authorizations and vouchers.
• Provide proactive trip planning support, including early coordination with staff, advance teams, and approving officials.
• Manage all aspects of government travel cards (IBA/CBA), including setup, maintenance, reconciliation, and issue resolution.
• Serve as the primary liaison with GSA SmartPay and Citibank, managing program updates and resolving issues.
• Ensure adherence to all GSA SmartPay Program policies, procedures, and federal travel regulations.
• Provide guidance on Federal Travel Regulation (FTR) and HHS Travel Policy during traveler interactions.
• Manage the travel support inbox, including triage, prioritization, and follow-up.
• Generate constructed travel cost comparisons and complete necessary forms for deviated travel.
• Conduct comprehensive reviews of travel options to ensure compliance and alignment with mission needs.
• Provide robust voucher support, including proactive receipt collection and follow-up on justifications.
• Maintain detailed audit-trail documentation for all travel circumstances.
• Monitor travel document status and proactively address any delays.
• Track and report monthly work performed by major support category.
Required Skills:
• Proven experience in a travel coordination or support role, preferably within a government or corporate environment.
• Strong familiarity with travel management systems (ETS or similar).
• Experience managing corporate or government travel card programs (IBA/CBA).
• In-depth knowledge of federal travel regulations (FTR, JTR) and travel policies.
• Excellent organizational and time-management skills with the ability to manage multiple tasks simultaneously.
• Strong problem-solving skills and the ability to handle travel-related issues such as declines, disputes, and last-minute changes.
• Proficiency with Citibank/Citimanager systems is highly desirable.
• Exceptional communication and interpersonal skills, with a focus on providing excellent customer service.
• Experience with Microsoft Office Suite (Word, Excel, Outlook).
Qualifications & Education
• 3–5+ years of experience in travel program management or a similar role.
• Demonstrated ability to work independently and as part of a team in a fast-paced environment.
• Ability to support federal compliance requirements (ATO, security standards).
Desired Skills & Attributes:
• Experience working in a federal or highly regulated environment.
• Familiarity with financial or ERP systems.
• Experience with event-driven architecture and messaging services.
• Experience providing support for high-level executives or VIPs.
• Ability to conduct training and onboarding for new travelers.
• Experience in creating reports and analyzing travel data to identify trends and recommend process improvements.
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