Traveling Customer Engagement & eCommerce Associate Luxury Goods & Jewelry

Description

About National Rarities

National Rarities is a premier estate buying company headquartered in St. Louis, Missouri. We partner with jewelry stores across the country to host multi-buying events where customers bring in valuables – like fine jewelry and luxury goods – for expert evaluation and no-obligation offers. We’re a fast growing company with a passion for customer service, education, and professional development. 

Note: Internal title for this role is Traveling Estate Associate.

 Why You’ll Love Working Here

• See the country. Travel to cities across the U.S. – from Miami to Anchorage – while building real skills and making an impact.
• Learn and grow. Start in our comprehensive 5-week training program and move up with clear goals and advancement opportunities.
• Be part of something unique. Join a collaborative, energized team working in a niche and fast-growing industry. 
• Gain diverse experience. Develop skills in customer service, operations, and more. 

Requirements

What You’ll Do

As a Traveling Customer Engagement & eCommerce Associate, you’ll support our in-store buying events by ensuring everything runs smoothly – from welcoming guests to handling valuables and assisting with day-to-day logistics. This is an ideal role for someone who enjoys travel, customer service, and learning something new everyday.

Your responsibilities will include:

• Travel 25+ weeks per year to support multi-day events in jewelry stores nationwide.
• Deliver exceptional customer service to event attendees and sponsors, fostering a welcoming environment, strengthening relationships, and supporting a positive brand image for National Rarities.
• Manage event lines, greet customers, and qualify sellable items with confidence and professionalism.
• Collect specific marketing data to improve future event performance.
• Assist in eCommerce, photography, and marketing/operations tasks during non-travel week.
• Observe and develop skills required for advancement to the Traveling Estate Specialist role. 

What We’re Looking For

• Passion for travel and availability to travel 25+ weeks/year, including occasional weekends.
• Strong communication and customer service skills.
• Detail-oriented and organized, with the ability to adapt in face-paced environments. 
• Comfortable lifting 40-50 pounds and standing for extended periods.
• Valid driver’s license and reliable transportation.

Bonus points if you have:

• Experience in customer service, retail, or sales.
• A college degree.
• Interest in jewelry, antiques, or collectibles.

Compensation & Benefits

• Salary & Bonus: $48,000 base + up to 20% annual bonus
• Health Insurance: Company contributions for Medical, Dental, and Vision
• 401(k): With a generous company match
• PTO: 15 days after 60 days of employment
• Travel per diem: $61.20 per day
• Paid holidays and family leave
• $250 annual attire reimbursement
• $20/month phone reimbursement
• Optional Coverage: Voluntary Short-Term Disability and Voluntary Additional Life Insurance