Traveling Field Services IT Technician

Job Summary:

Riverside Technologies, Inc. (RTI) is seeking a skilled Field Services Technician to join our team. In this role, you will provide hardware and networking support, with a specific focus on cabling infrastructure. You will be responsible for installing, modifying, and repairing computer hardware, as well as running and terminating complex cabling systems. This role also includes a variety of other projects.

If you enjoy traveling, working in a fast-paced environment, and have strong technical skills, we welcome your application

What You’ll Be Doing:

• Cabling Infrastructure: Pulling cable, establishing pathways, and following industry best practices for navigation and stringing.
• Termination & Testing: Terminating and testing Cat 6 and Fiber Optic cables, as well as coaxial cable and modular vs. non-modular patch panels.
• Installations: Installing J-hooks, support rings, cable slings, cable trays, ladder racks, conduits, and raceways.
• Hardware Support: Providing onsite support for desktops, laptops, and servers, including installs, moves, adds, and changes.
• Diagnostics: Maintaining daily performance of systems, running diagnostic programs, and identifying hardware/software problems.
• Customer Communication: Communicating accurately and professionally with customers regarding repair steps, parts ordered, and estimated completion times.
• Inventory: Performing inventory management and maintaining a working knowledge of all operating standards and practices.

What You’ll Need to Be Successful:

• Cabling Experience: Prior experience running and terminating Cat 6 and Fiber Optic cable is highly desired.
• Electrical Knowledge: Previous experience with electrical systems (specifically Low Voltage) is highly desired.
• Certifications: BICSI certification is a plus (we provide support to obtain this within your first 60 days); A+ certification is highly desired.
• Travel: Ability to travel 50% of the time, both in and out of state, including overnight stays.
• Physical Ability: Must be able to lift up to 50 lbs., use proper lifting techniques, climb ladders, and work comfortably at heights of 3–40 ft.
• Soft Skills: Exceptional organizational skills, professional presence, and the ability to work efficiently both in a team and independently.
• Requirements: High school diploma (or GED), reliable transportation, and a valid driver’s license with an exceptional driving record.
• Screening: Must be able to pass a drug screening and background check.

About Us:

Riverside Technologies, Inc. (RTI) is the next generation of an IT service provider. Beyond specializing in solutions—managed services, IT hardware, warehouse services, and technology deployment—we add our blend of passion, creativity, and teamwork. RTI works alongside various industries nationwide. We started out working primarily within the education industry. After years of experience assisting hundreds of schools, we consider education to be one of our specialties. While we continue to focus on our education customers, we have also expanded our solutions to small and midsize businesses, commercial clients, government entities, and more. RTI customers receive customized and integrated IT guidance and expert communications from beginning to end. Our team is one of a kind.

What You Can Look Forward to:

RTI offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan. In addition to the basics, we offer:

• Company Vehicle: We provide a company vehicle for job-related travel.
• Travel Perks: Keep your travel loyalty points and receive a daily per diem while traveling overnight.
• Career Growth: We invest in our team by providing support and coverage for professional certifications (including BICSI).
• Tools for Success: We ensure you have the high-quality tools necessary to get the job done right.

Our Core Values:

• PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges.
• CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges.
• TEAMWORK: A team-centric environment – we thrive on working with others to reach a common goal.