Traveling Property Management Support Specialist

POSITION DESCRIPTION

TITLE: 

Traveling Property Management Support Specialist

DEPARTMENT:

RPM

REPORTS TO: 

Director of Multi-Family Investments

FLSA: 

Exempt

WORK SCHEDULE:

Full Time 

TRAVEL REQUIRED:

Yes - 100%

LOCATION: 

CO & UT

MANAGEMENT:

No

A Little About Us:

Richmark Property Management is a family-owned Company dedicated to executing quality projects and initiatives that enhance communities. We strive to fulfill and live out our mission in everything we do: to elevate the property management experience by prioritizing authentic relationships and delivering the best possible resident experience. 

About Your Role:

The Traveling Property Management Support Specialist is a dynamic, hands-on role designed for an experienced Leasing Agent who is seeking to advance into management. This position provides temporary, on-site support across the portfolio, filling in for Leasing Agents, Assistant Community Managers, and Community Managers during vacancies, PTO, or periods of increased workload. In this role, you will represent ownership on site while working in consultation with the Director of Multifamily Investments to prioritize responsibilities and ensure the on-site team remains focused, supported, and aligned with property goals. The position ensures continuity of service, a consistent resident experience, and operational stability across all communities.

Essential Duties and Major Responsibilities: 

While on site, responsibilities will vary based on the position being covered:

Leasing Consultant

· Welcome prospective residents, provide property tours, and highlight key features and benefits.

· Assist with the leasing process, including applications, screenings, lease execution, and move-in coordination.

· Follow up with prospects and contribute to occupancy goals.

· Deliver friendly, professional service to residents and prospects.

Assistant Community Manager

· Assist with daily office operations, including rent collections and deposits.

· Help process invoices, resident ledgers, renewals, and notices as directed.

· Provide support with resident relations, service requests, and communication.

· Maintain accurate records in property management software.

Community Manager

· Support on-site team operations, contributing to resident satisfaction and smooth workflows.

· Assist with leasing, rent collections, resident communication, and maintenance coordination.

· Help enforce lease policies, address resident issues, and escalate as needed.

· Assist with month-end reporting and operational checklists (excluding budget compliance or expense control).

· Represent ownership/management professionally while ensuring property standards are maintained.

Travel & Assignments

· Travel regularly to assigned communities within the portfolio to provide short-term coverage (typically one week or less per assignment).

· Must be flexible and adaptable to different property types, staff teams, and market conditions.

· Mileage reimbursement or car allowance is provided for travel.

Assist with other duties as assigned.

Education:

· High school diploma or equivalent is required.

Type of Experience Needed to be Successful:

· 2+ years of leasing or property management experience required (multifamily preferred).

· Strong understanding of leasing practices, fair housing, and resident relations.

Specialized Skills:

· Proficiency in Microsoft Office (Word, Excel, Outlook) and property management software (e.g., RealPage, Yardi, or similar).

· Strong leasing, sales, and customer service skills.

· Ability to act independently, exercise good judgment, and adapt quickly to new property environments.

· Excellent written and verbal communication and customer service skills.

· Demonstrated leadership ability and interest in advancing to management.

· Strong organization, time management, and problem-solving skills.

· Experience in social media, technology, and resident engagement strategies.

Other Requirements:

· Valid driver’s license and clean driving record.

· Ability to travel frequently with short notice and to assigned sites.

Supervisory Expectations:

The position does not have any regular responsibility for overseeing or supervising the work of other team members.

Independence of Action:

Results are defined, and existing practices are used as guidelines to determine specific work methods, which are carried out independently; a supervisor/manager is available to resolve problems.

Physical Demands and Work Environment: (The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “occasionally” means up to ? of working time, “regularly” means between ? and ? of working time, and “frequently” means ? and more of working time.)

• The work environment is the typical property management in an office environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others. 
• Must be able to travel to various sites or attend meetings as required. A valid driver’s license and clean driving record is required.
• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. In many cases, reasonable accommodations may be made to enable individuals with disabilities to      perform the essential functions. While performing the duties of this job, the employee is frequently required to sit for prolonged periods of time and work on a computer and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is frequently required to stand, walk, reach with hands and      arms, and stoop, kneel, crouch, or crawl. 
• The employee must occasionally lift and/or move up to 15 pounds and should do so soundly and safely. This job's      specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

 Work Hours:

Company Hours: This position works 8:00 AM to 5:00 PM when at the corporate office and 9:00 AM to 6:00 PM when onsite. Hours vary and are dependent on business needs.

Work Week: Typically Monday through Friday, hours may vary with the workload. This position may require working on Saturdays as needed to satisfy the requirements of the position.

Core Competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits      customer feedback to improve service; Responds to requests for service and assistance; meets commitments.
• Oral Communication and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Ability to communicate with clients or customers.
• Teamwork - Balances team and individual responsibilities; Puts success of team above own interests; Able to build      morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.
• Personal Appearance - Dresses appropriately for position; keeps self well groomed.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
• Reasoning and Problem Solving - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, identify complex problems, and review related information to develop and evaluate options and implement solutions.