Treasury Management Analyst

Properly train customers on the use of Northwest’s treasury management services software applications

Collaborate with business leads to maintain a strong understanding of current treasury management service process functionality

Recommend and encourage processes and procedures that enhance efficiency and compliance, while supporting customer service initiatives

Write and publish departmental and customer processes and procedures

Research and evaluate training opportunities/activities

Ensure transformational changes do not lead to unrecognized or unmanaged inefficiencies or compliance risk

Partner with IS department in the development and scheduling of production reports for Treasury Management products

Research and identify opportunities for implementation of best practices and industry standards

Actively participate in educational seminars and other training opportunities

Analyze web browsers, software, and scanner issues for Express Deposit clients

Analyze web browsers and software issues for Advanced Online Banking clients

Test, analyze, and troubleshoot during Signature Releases, new Signature service fee codes, and service charge plans for business accounts

Reconcile and troubleshoot outages/issues for First Data merchant services settlement account

Reconcile and troubleshoot outages/issues for Agiletics – Escrow Management product

Analyze Business Analysis checking statements for pricing and fee discrepancies

Analyze system issues for sweep accounts, zero balance sweep accounts, and accounts linked for analysis

Analyze business legal ownership and signing authorization documentation for proper customer execution of Treasury Management documents

Analyze and formulate proper responses to Requests for Proposals (RFP) for business clients including for profit, not for profit, and municipal/government entities

Collaborate with business unit leads to discuss and comprehend system issues and inefficiencies, and/or business requirements for new development

Clearly and concisely identify and correct system issues and inefficiencies, and/or business requirements for new development

Track and monitor issue and development status to ensure timeliness of resolutions and/or new development

Perform system testing and analysis of resolutions and new development to ensure agreement with business unit expectations and compliance with all applicable policies and regulations

Analyze and complete risk assessments on treasury management processes and procedures

Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment