Treasury Management Coordinator

Position Summary

The Treasury Program Coordinator is responsible for the day-to-day administration, implementation, support, and continuous improvement of the Bank's Treasury Management Program.

Working in partnership with Operations Leadership, this position helps develop and maintain treasury management products, procedures, training resources, and customer support processes. The Treasury Program Coordinator serves as the primary operational resource for treasury management services and works closely with relationship managers, lenders, vendors, and customers to ensure treasury services are implemented, supported, and administered effectively.

This position is not a sales role and does not own commercial banking relationships. Relationship managers retain ownership of customer relationships, while the Treasury Program Coordinator provides implementation support, operational administration, customer training, and ongoing program coordination. Strategic decisions regarding treasury products, pricing, service offerings, and program direction are established in partnership with Operations Leadership and other Bank leaders.

Essential Duties and Responsibilities

Treasury Program Administration

• Partner with Operations Leadership in the development, administration, and ongoing maintenance of the Bank's Treasury Management Program.
• Maintain treasury management procedures, workflows, forms, training materials, and operational documentation.
• Support the implementation of treasury management products, services, and enhancements.
• Assist in evaluating treasury management services and identifying opportunities for improvement.
• Coordinate product updates, vendor communications, and system enhancements.
• Maintain current knowledge of treasury management products, services, and industry developments.
• Serve as the primary internal operational resource for treasury management-related questions.

Customer Implementations and Onboarding

• Coordinate treasury management implementations for business customers.
• Conduct implementation meetings and training sessions.
• Guide customers through service enrollment, security controls, user administration, and testing requirements.
• Work with relationship managers, lenders, Operations staff, and vendors to ensure successful implementations.
• Ensure treasury services are established accurately and in accordance with Bank procedures.
• Monitor implementation progress and follow through on outstanding items to completion.

Training and Education

• Develop and maintain training materials for employees and customers.
• Provide treasury management training to business customers and Bank staff.
• Create user guides, reference materials, procedures, and educational resources.
• Promote customer understanding of treasury services, security practices, and fraud prevention tools.
• Support ongoing employee education related to treasury management products and services.

Customer Support and Service Administration

• Serve as a primary point of contact for treasury management service and support requests.
• Assist customers with troubleshooting treasury management products and services.
• Coordinate issue resolution with vendors, Information Technology, Operations staff, and relationship managers.
• Support customer maintenance activities, including limit changes, service modifications, and user administration requests in accordance with Bank procedures.
• Guide customers through system administration processes and self-service capabilities when appropriate.
• Monitor and track open service issues to ensure timely resolution.

Relationship Manager Partnership

• Partner with relationship managers, lenders, and bankers to support treasury management customers.
• Participate in customer meetings and treasury-related discussions as needed.
• Assist relationship managers in identifying appropriate treasury management solutions to meet customer needs.
• Support annual treasury management reviews and customer service discussions.
• Maintain a collaborative partnership model in which relationship managers retain ownership of customer relationships while treasury services are administered and supported effectively.

Risk Management and Compliance

• Promote sound treasury management practices and customer security controls.
• Support fraud prevention efforts related to treasury management services.
• Assist with audits, examinations, risk assessments, and vendor review activities.
• Maintain awareness of industry developments and applicable regulations affecting treasury services.
• Monitor treasury management processes for adherence to Bank policies and procedures.

Reporting and Continuous Improvement

• Monitor treasury management utilization, implementation activity, and service effectiveness.
• Maintain program metrics and management reporting.
• Identify opportunities to improve customer experience, operational efficiency, and program administration.
• Provide recommendations to Operations Leadership regarding process improvements, training needs, and service enhancements.
• Participate in special projects related to treasury management and business banking services.

Qualifications

Education and Experience

• Associate's degree or Bachelor's degree in Business, Finance, Accounting, Banking, Information Systems, or a related field preferred.
• Minimum of three years of banking experience preferred.
• Experience in Deposit Operations, Digital Banking, Treasury Management, Cash Management, Commercial Banking Support, or related banking functions preferred.
• Experience onboarding customers, implementing banking products, or coordinating operational processes preferred.
• Experience developing and delivering training to customers or employees preferred.
• Experience working directly with business customers preferred.
• Treasury management experience is preferred but not required.
• Equivalent combinations of education, training, and experience may be considered.

Knowledge, Skills, and Abilities

• Knowledge of banking products, services, and operational processes.
• Understanding of treasury management services such as ACH origination, online banking, wires, remote deposit capture, positive pay, and user administration is preferred.
• Strong customer service and relationship management skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strong presentation and training abilities.
• Ability to manage multiple priorities and projects simultaneously.
• Strong organizational skills and attention to detail.
• Ability to identify issues, evaluate options, and recommend practical solutions.
• Ability to work collaboratively across departments and with external vendors.
• Proficiency with Microsoft Office applications and banking technology platforms.
• Ability to learn and maintain expertise in evolving treasury management products and services.

The salary range for this position is intentionally broad to reflect varying levels of experience, knowledge, and demonstrated proficiency. Placement within the range will be determined based on the candidate's qualifications, depth of treasury and banking operations experience, technical skills, relevant certifications or education, and ability to successfully perform the responsibilities of the position with limited supervision.