Treasury Management Implementation Admin.

Provide support for the full Treasury Management (“TM”) operations work cycle, separately from day-to-day Client Support duties.  Coordinate and fulfill implementation activities, ensuring high quality documentation to provide TM service to clients, tracking and clearing documentation exceptions, and completing the onboarding of new TM clients.  Establish billing for services provided to TM clients.  Fulfill routine daily, weekly, monthly, and annual TM Operations tasks.  Complete periodic TM Client risk reviews.  Maintain TM business unit reporting.  Monitor and mitigate fraud and other risks and threats.  Serve as a subject matter expert on TM products and services.  Engage other departments in the bank regarding TM related issues and projects.  Provide a high degree of proactive, positive, and professional service.  Maintain routine tasks related to TM Operations.

• Process implementations and client updates submitted by CSAs and TM Sales Officers, maintaining start-to-finish ownership of implementations, and coordinating establishment and maintenance of TM services with other departments and/or 3 party service providers as needed. 


• Receive, review, verify and maintain incoming TM Agreements and related implementation documentation for quality control and to mitigate audit and compliance risk.


• Coordinate client end-user training with CSA team and TM Operations Manager.


• Implement and maintain client billing for TM services.


• Obtain proper levels of approval for waived fee activity for TM Clients to help mitigate lost revenue.


• Track and clear documentation exceptions to mitigate audit and compliance risk.


• Confirm that call-back and other authentication and security procedures have been executed to validate implementation requests as genuine.  Support and execute fraud and other risk mitigation procedures.


• Perform TM related maintenance to keep systems and client information current.


• Maintain ongoing Implementation Status Report.


• Perform assigned secondary/next-day-edit functions to minimize errors and maintain dual control.


• Complete periodic risk review for TM using ACH Origination and Remote Deposit Periodic Review forms.


• Fulfill routine daily, weekly, and monthly TM Operations tasks per the TM Ops Functional Org Chart.


• Maintain inventory of TM related hardware such as security tokens, RDC scanners and supplies, etc.


• Produce regular TM business unit reporting.


• Maintain awareness of fraud and other threats and risks to client and Bank resources and assets.


• Follow established TM Department and Bank policies, procedures, and objectives, particularly in regard to audit and quality controls, fraud prevention, and compliance with applicable banking regulations.


• Provide ancillary support to TM related Bookkeeping, EFT, and Accounting functions.


• Assist in the development and maintenance of departmental procedures.


• Maintain positive, professional attitude.


• Develop strong rapport with other areas of the Bank and Relationship Officers and TMOs.

• Support audit activities. 


• Support technology vendor management.


• Maintain current filing for personal and client files, and a neat and orderly work area.


• Maintain orderly records of daily activities.


• Support TM Departmental metrics reporting.


• Seek solutions to TM challenges.


• Identify potential cross-sell opportunities.


• Perform other duties and special projects as assigned.

• Physical requirements for this position are modest and reflective of a typical office environment.


• Occupational requirements include the ability to see, hear, and speak clearly and distinctly.


• email activity.


• Travel is generally limited to occasional client site visits.


• Must be able to work at a computer for extended periods of time.


• Mental activity required is high for reasoning, remembering, reading, writing and speaking.

The TM Implementation Administrator reports directly to the VP of TM Operations.

None.

• Proven strong customer service orientation and excellent customer service, communication, technical, and team skills.


• Intermediate to advanced knowledge of banking and bank operations, including rules, regulations, compliance standards, audit requirements, and other banking related standards.


• Beginner to intermediate knowledge of TM.


• Excellent organizational and time management skills to maintain daily workflows, with the ability to prioritize workload and multi-task in a fast pace environment while maintaining accuracy and attention to detail.


• Read and comprehend at a level sufficient to resolve daily operational issues in a timely and professional manner.


• Ability to recognize workflow patterns and offer input regarding opportunities to improve processes and procedures.


• Problem assessment and solving skills to identify solutions to TM issues and unique client needs.


• Ownership skills to follow up and follow through on requests in a timely and professional manner.


• Human relations and communication skills to interact effectively with clients, management, and other employees.


• Knowledge of and ability to operate computer programs and technology essentials to the position including Microsoft Office Suite (Outlook, Excel, and Word).


• Knowledge of the following Fiserv products is preferred but not required: Access Manager, Navigator, Director, and Business Online.

·         Two to three years of experience in a customer service oriented role is required.

·         One to two years of bank experience is required.

·         Basic understanding of TM and/or bank operations is strongly preferred.

• High School Diploma (or GED or High School Equivalence Certificate) is required.


• Associates degree or equivalent in Business or a related field is preferred.


• Minimum of 3-6 financial accounting hours or equivalent experience is strongly preferred.