Treasury Management Support Specialist

Position Title:  Treasury Management Support Specialist

This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

Reports To:  Treasury Management Operations Manager

General Purpose: The Treasury Management Support Specialist is responsible for the overall day-to-day operational functions of the Treasury Management Department.

Responsibilities:

• Set-up and maintain Cash Management Online Banking, ACH, Wires, Positive Pay, Remote Deposit Capture, etc.


• Provide direct customer support responding to general and technical inquiries via phone or email related to treasury management services/systems and commercial deposit account inquiries.


• Monitor the daily operational activities of the Cash Management/Treasury Management Department.


• Maintains diligent awareness of risks including ACH rules, payments risk, as well as user authentication best practices for online banking services.


• Provide product and operational training and guidance to branch and commercial sales teams.


• Troubleshoot technical and operational issues.


• Assist with all Treasury Management documentation.


• Supports the Treasury Management implementation process, working collaboratively to ensure product/service implementation and client training is completed timely and to the clients' satisfaction.


• Perform other duties as assigned.

Education/Experience

• Associate’s Degree in Business, Finance or related field or two years similar or related work experience.


• Prior experience implementing Treasury Management products and services is preferred.          

Skills

• Strong written and verbal communication skills with a demonstrated ability to communicate effectively with internal and external customers through many delivery channels. 


• Strong organizational, time management and problem-solving skills. 


• Proficiency in Microsoft Office software and other analysis tools.


• Proficient in electronic banking products / services / devices.


• Strong attention to detail.


• Positive and enthusiastic attitude.

Isabella Bank is an AA/EEO employer.