Treasury Product Payments Lead

Treasury Product Payments Lead

VA/NY/OH

As the Treasury Management (TM) Payments Lead, you are responsible for the strategy, lifecycle management, and ongoing evolution of NCB’s payments products and services. This role owns how payments capabilities—ACH, wires, checks, and emerging faster payments—support client operating needs, deposit relationships, and fee income growth.

You will translate client needs, sales insights, and industry trends into practical, scalable product decisions within a vendor‑provided technology environment. The role partners closely with Treasury Management Sales Officers, Business Development Officers, Operations, Technology, Risk, Compliance, and external vendors to deliver competitive, well‑governed payments solutions aligned with NCB’s cooperative values.

Role Responsibilities:

• Define and manage the payments product strategy and roadmap for NCB’s Treasury Management portfolio, including traditional payment rails (ACH, wires, checks) and emerging and faster payment capabilities.


• Own the full payments product lifecycle across both established and emerging payment solutions, including intake, discovery, prioritization, solution definition, delivery coordination, launch readiness, and post‑launch performance review.


• Serve as the primary payments subject matter expert for Treasury Management, providing expert support for complex sales discussions, client escalations, and solution design.


• Partner with Treasury Management Sales Officers and Business Development Officers to translate client cash flow needs and operating models into payment solutions that support relationship growth.


• Partner with technology and operations teams to improve client connectivity and adoption for payments solutions (e.g., file transmission, ERP integration, and API‑enabled capabilities), focusing on a streamlined client experience.


• Assess client experience, product performance, and market trends to identify enhancement opportunities that improve adoption, efficiency, risk management, and revenue outcomes.


• Manage and influence key payments vendor relationships, including roadmap alignment, enhancement prioritization, contract support, and issue resolution.


• Collaborate with Operations, Technology, Risk, Compliance, Legal, Finance, and Marketing to ensure payments products are compliant, operationally sound, and aligned with enterprise governance standards.


• Support pricing strategy, product profitability analysis, and investment recommendations related to payments capabilities.


• Monitor industry and regulatory developments in payments and evaluate emerging models—such as tokenized deposits and regulated stablecoin settlement—for client applicability, risk, operational readiness, and commercial value.


• Participate in enterprise initiatives affecting payments, client experience, and operating efficiency.


• Travel as needed to support internal collaboration, vendor engagement, and participation in relevant industry events and conferences.

 Minimum Qualifications:

• 7+ years of progressive experience in payments product management within commercial or transaction banking, with direct accountability for core Treasury Management payment products


• Demonstrated ownership of payments products end‑to‑end, including strategy, roadmap prioritization, delivery coordination, launch, and ongoing performance management


• Strong working knowledge of domestic payments flows, operating rules, settlement models, and exception handling across ACH, wires, and related TM payment rails, with familiarity with faster or real‑time payments


• Experience evaluating or scaling emerging payment capabilities within a regulated financial institution, including assessing client use cases, operational readiness, risk considerations, and vendor dependency


• Proven ability to lead complex, cross‑functional product initiatives across Operations, Technology, Risk, Compliance, Legal, and external vendors, with accountability for delivery and outcomes


• Strong commercial orientation, including experience supporting pricing decisions, evaluating product economics, and partnering with sales teams on client solutions


• Senior‑level communication, analytical, and prioritization skills, with the judgment to balance client needs, innovation opportunities, and institutional risk constraints


• Ability to travel

Education:

Bachelor’s degree required

Licenses/Certifications:

Certified Treasury Professional (CTP) designation a plus

Work Environment:

Hybrid – Employees will work from both remote and onsite locations.  Employees must live within a reasonable commuting distance of the office and are required to be on-site at least two (2) days per week, specifically on Tuesdays and Wednesdays.  Certain positions or business needs may require additional in-office days.

AA/EOE