Treatment Coordinator

Description

Do you have a knack for presenting treatment plans to patients?

We are a well-established, patient-focused dental practice dedicated to providing exceptional dental care in a comfortable and friendly environment. We are seeking an organized, detail-oriented, and compassionate Benefit Treatment Coordinator to join our team. This person should be an excellent communicator who is motivated by success. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about helping patients navigate their insurance benefits and treatment options.

Primary Responsibilities and Tasks:

• Daily, monthly, and yearly production and collection goals achieved. 
• Be present during comprehensive exams to understand patient treatment needs. 
• Ensure patients understand their treatment plan.
• Handle objections to proposed treatment. 
• Present case fees and financial options to patients to facilitate the decision to say “yes.” 
• Present or co-present the treatment plan and consent.
• Educate patients, as necessary, regarding their dental benefits. 
• Ensure insurance verification is completed daily. Have knowledge of dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements. 
• Ensure patients are up to date on their financial obligations. 
• Submit, track and follow-up on pre-authorizations.
• Collaboration: Work closely with the dental office team to ensure seamless patient flow and efficient treatment planning.

Qualifications:

• Experience: Minimum of 3 years in a dental office, with a focus on insurance verification, treatment coordination, or similar roles.
• Knowledge: Strong understanding of dental insurance plans, treatment codes, and benefits.
• Skills: Excellent communication and interpersonal skills, both written and verbal. Ability to explain complex information clearly and professionally.
• Organizational Skills: Strong attention to detail, ability to multi-task, and prioritize in a busy office environment.
• Computer Proficiency: Experience with Microsoft Office and dental software, specifically Open Dental. 

What We Offer:

• Competitive salary based on experience
• Health, Vision, and Dental Insurance
• Disability and Life Insurance
• 401(k) plan
• Two weeks of paid time off per year
• Up to 7 paid holidays
• Bonus Opportunities
• Opportunity for professional development and growth
• Supportive and friendly team environment
• Modern, well-equipped office

Requirements

Education and Training

• High School Diploma or equivalent.
• Minimum one-year related experience and/or training; or equivalent of combination of education and experience.

FLSA Status: Hourly, Non-Exempt.

Reports to: Operations Manager.