Treatment Coordinator

Description

Company Core Purpose, Core Values 

Dental Excellence Group is a growing company that offers patient-focused, high-quality dentistry in the Northwest Ohio area. There are more than 100 employees, including doctors, hygienists, clinical assistants, and business and marketing support teams. The practice’s purpose is to create a place where dental care is so friendly, comfortable, and convenient, it completely changes the way people think about dentistry. 

The practice has six core values; a teamwork focus, a patients first mentality, with the patients’ comfort and care our #1 priority. We value kindness and compassion, both within our team and with our patients and doing the right thing, even if it means correcting our mistakes. We also value being your best, challenging all team members to meet their God given potential in attitude, skill, and service. Our final core value is making every minute count, driving performance and efficiency.

Mission of a Treatment Coordinator

The Treatment Coordinator reports to the Business Team Leader. The mission of the role is to create an exceptionally welcoming patient experience that puts our guests at ease, builds relationships, and sets the stage for a positive and productive appointment. The Treatment Coordinator will also be responsible for maintaining a collections rate of 95% or higher. The Treatment Coordinator  will help create a distinctively different experience in dental care and will represent and maintain the Dental Excellence brand of friendliness, professionalism, and stellar service. The results of this position will assist with industry-leading patient net promoter scores and a high percentage of patient referrals.

Key Responsibilities

• Rollover Phone Calls
• Collecting patient balances and estimates on treatment
• Maintaining 5-Star Call Certification
• Staying in the “Bubble” - we are the last group of people that patients have interactions with.
• Confirmation Calls
• Scheduling Treatment for our Patients and Collecting Deposits
• Following up with patients that do not schedule with your designated doctors
• Maximizing your doctors schedule if there are any openings
• Presenting financials as needed.
• Balancing the deposit
• Running off reports for end of day to include production, adjusted production, collections, and new patients.
• Patient Check-Out

Key Competencies

• Professional appearance and demeanor
• Good interpersonal skills to establish and maintain a positive rapport with patients, parents, doctors, staff, and members of the community
• Effective verbal and written communication skills and telephone voice
• High standard for customer experience
• Positive attitude
• Team player
• Friendly/Likable
• Professional presentation