Treatment Coordinator

At Smile, our mission is to reimagine dentistry and the way people experience it—and that starts with our team. As West Michigan’s first multi-specialty dental practice, we bring together adult, pediatric, and orthodontic care across our offices in Grand Rapids, Grand Haven, North Muskegon, and Holland. This integrated approach allows staff to collaborate across specialties while providing patients with seamless, high-quality care.

We’re seeking motivated, skilled professionals who want to grow in a forward-thinking, patient-focused environment. Team members have the opportunity to work with advanced technology, expand their skills, and make a meaningful impact on patients’ health and confidence.

Learn more about us at: https://smiledentalpartners.com/locations/

Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have: 

• Work-Life Balance: (Monday-Thursday 7:40AM-5:00PM Friday. Every 4th Friday of the month 7:40AM-1:00PM.)

• Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)  

• Parental Leave: Up to 3 weeks paid 

• 401(k) Match 

• Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans 

• Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues 

• CE & Growth: SPEAR access + continuing education 

• Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans 

• Pet Insurance: Flexible plans + 24/7 telehealth for your pet 

Compensation: $22-23/hr

Key Responsibilities 

• Build patient relationships and provide exceptional customer service by creating a calm and warming environment. 

• Act as a liaison or case manager between the practice and the patient.  

• Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment  

• Collect payments and copays.  

• Monitor, schedule, and call patients to fill any Doctor or Hygiene openings. 

• Ensure that patients with outstanding balances are informed of the practice’s financial policy.   

• Schedule new patients within two to four days of their initial call.  

• Ensure that all patient records are current and accurate.  

Qualifications: 

• Customer service/sales experience 

• Dental office experienced (preferred) 

Additional Information: 

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.