Treatment Coordinator

Job Description

Treatment Coordinator

Exceptional Dental 

Metairie, Louisiana

Exceptional Dental is looking for energetic, positive team members to help open a brand new office with patient care at its heart!

Exceptional Dental offers competitive pay and great benefits including: 

• Group health insurance


• Paid time off and holidays
  


• Free life insurance
  


• 401k Plan


• Monthly bonus potential

Why Join the Exceptional Dental Team?

• Potential for Growth– As the company continually expands, opportunities for leadership and growth are abundant.


• Full Benefit Options- Employees have access to a full range of benefits for you and your family. 
  


• Latest Technology and Systems- Offices are equipped with modern dental software and tools to ensure our staff can perform to their fullest.


• Mentorship and Training- Our team of experienced leaders are focused on promoting individual growth and interests through mentorship and training opportunities. 


• Focus on Patient Care– The heart of all we do lies in providing the best care to our patients and making a positive impact on the daily lives of others. 

Essential Responsibilities:

•  Retrieve messages and e-mails regarding treatment and new appointment and act upon them


•  Monitor schedule and patients who are waiting in reception area; notify appropriate staff of patient arrival and when there has been a delay in patient seating for appointment. (Back-up to Greeter)


•  Check patient records and provide with appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, IV and oral sedation forms etc.)
  


•  Schedule appointments in consideration of production and capacity


• Set up appointments with specialists when indicated; coordinate with specialists office, send x-rays, explanatory letter and provide a referral card/pamphlet for specialist to patient
  


• Present financing options and make necessary arrangements


• Prepare End-of-Day routine, including: (a) reconciling production and collection (b)preparing and making bank deposits


• Make courtesy calls for treatment follow-up (post-op calls, when necessary)

Success Factors

• Good interpersonal skills to maintain positive rapport with patients, dentists, other staff members and community


• Effective verbal skills to communicate clearly and professionally with patients and staff


•  Professional personal presentation

Education and Experience

• Highschool diploma


• Prior experience in a dental office preferred


• Computer literacy

Working Conditions/Physical Requirements: 

• Sitting 75%


• Standing/walking 25%


• Moderate noise levels from dental and other Lab equipment.
  


• Exceptional hand dexterity and typing skills to work with standard software programs provided.
  


• Frequent client and interoffice personnel interaction and phone interaction


• Near Vision - The ability to see details at close range (within a few feet of the observer) as required for computer software programs.