Treatment Coordinator

Scope of Position: The Treatment Coordinator is responsible for presenting individualized Treatment
plans to patients & ensuring all of their questions & concerns are taken care of. They also track
Unscheduled Treatment daily & follow-up with patients who did not schedule treatment.

Essential Duties/Responsibilities:
• Present & go over Treatment plans with patients for Case Acceptance.
• Ensure the Unscheduled Treatment Report is up to date daily.
• Check out patients.
• Call patients & follow up on their Unscheduled Treatment.
• Follow Tower scripts & tools to provide the best communication and customer service.
• Rotate End of Day / Pre- Close
• Input OOP Estimate on appointment & notify patient in advance of their OOP expense.
• Make sure doctors’ schedules are filled
• Track unscheduled treatment on spreadsheet & follow up with patients.
• Track daily acceptance & unscheduled treatment in spreadsheet.
• Provide Treatment estimates.
• Assist in answering phones, when needed.
• Other duties as assigned by Business Office Coordinator.
Required Skills/Abilities:
• Consistent, professional dress, & manner
• Friendly, upbeat personality with a smiling face
• Excellent written & verbal communication skills
• Good time management skills & ability to multitask
Education/Experience:
• High School Diploma, or equivalent, required.
• One to two years of experience working in a dental office, preferably in a treatment or salesrelated role.
Supervisory Responsibilities: N/A