Triage Agent (NC West)

QualDerm Partners is the largest multi-state, female-founded and owned dermatology network in the U.S., with 150+ locations across 17 states. Our mission is to educate, protect, and care for the skin of our patients, promoting healthy skin through comprehensive dermatologic care. We are committed to making high-quality skin care more accessible and timely while ensuring a rewarding environment for our providers and employees.

The Triage Agent (NC West) plays a crucial role in enhancing patient experiences by performing effective telephone triage tailored to dermatology patients' needs in the North Carolina West region.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Answer incoming calls and manage voicemails, addressing queries and directing calls appropriately.
- Identify and communicate urgent situations, pathology results, and navigate EMA/EMR documentation.
- Relay pathology results, assist in scheduling follow-up appointments and minor procedures.
- Assist new patients with scheduling, creating patient charts, and maintaining accurate notes.
- Utilize basic medical terminology to respond to patient inquiries satisfactorily.
- Document all interactions accurately within the EMA system.
- Schedule surgeries by following specific templates and guidelines set by the providers.
- Prioritize skin cancer cases based on clinical criteria including type, size, and location.
- Provide explanations of Mohs procedures to patients, setting appropriate expectations.
- Conduct pre-operative assessments and ensure necessary medications are processed as per provider instructions.

OTHER FUNCTIONS:

- Maintain regular and predictable attendance.
- Perform additional duties as required.
- Maintain necessary professional licensure/certifications.
- Travel to other locations as needed.

- High School Diploma or equivalent required.
- Minimum of 3 years experience as a Medical Assistant.
- CCMA/RMA Certification preferred.
- Strong verbal and written communication skills.
- Experience handling phone inquiries, understanding surgical procedures, common pathology diagnoses, and effective patient scheduling.

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.