Triage Coordinator

Triage Coordinator – Pain Management & Urgent Care

North San Antonio, TX
Full-Time | Monday–Friday, 8:00 AM – 5:00 PM 

We’re looking for a reliable, patient-focused Triage Coordinator to join our clinical team at our HQ location in San Antonio, TX. If you’re a healthcare professional with a passion for high-quality patient care, strong clinical skills, and supporting providers in a fast-paced environment, we’d love to meet you.

Why Join Epic?

At Epic, every patient interaction matters. You’ll be part of a supportive and collaborative team where your work directly impacts patient outcomes, clinic efficiency, and overall patient experience.

Benefits include:

• PTO, paid holidays & 401(k) with 4% employer match
• 80% employer-paid medical insurance for employees, plus optional low-cost dental, vision, and family plans
• Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs

About the Role

As a Triage Coordinator, you will support our pain management services, ensuring smooth clinic operations and exceptional patient care. This includes triaging patients, preparing them for procedures, and maintaining accurate documentation. 

Key Responsibilities

Clinical Support

• Room and triage patients, collect and document vitals, medical history, pain assessments, medication lists, and chief complaints
• Prepare exam rooms, treatment areas, and necessary equipment
• Assist with diagnostic workflows

Patient Care & Communication

• Support triage activities under provider guidance
• Ensure a professional, positive, and compassionate patient experience in all interactions

Documentation & EMR

• Accurately document all clinical notes, treatments, and communications in the EMR
• Ensure timely completion of charts, orders, and patient updates

Clinic Operations

• Maintain cleanliness and organization of exam rooms and clinical areas
• Monitor, track, and restock medical supplies and medications
• Follow infection control, OSHA, and safety protocols

Qualifications

• Experience in pain management, urgent care, primary care, orthopedics, or related medical setting preferred
• Bilingual (English & Spanish) highly preferred
• Proficient with EMR systems
• Strong communication, patient service, and multitasking abilities
• Organized, dependable, and able to thrive in a fast-paced environment