Triage Coordinator / Medical Assistant- $1,000 Recruiting Bonus

New England Dermatology & Laser Center has been providing dermatology care to the greater Springfield community for over 70 years. We're looking for an experienced Triage Medical Assistant with initiative & a conscientious work ethic to join our busy specialty practice.

Heavy patient interaction. The triage medical assistant is responsible for facilitating a positive patient office experience while acting as a telephone health information resource and providing superior customer service to patients in person and on the phone. This position supports clinical teams by triaging telephone calls and messages (including basic dermatological problems and questions), scheduling appointments, providing lab results, entering I-Pledge data, completing and providing documentation for prior authorizations, processing prescription refill requests, completing prior authorizations and requesting referrals, and medically assisting MDs and mid-level providers with general, cosmetic or Mohs dermatology care and treatment or providing Blu-U, phototherapy or Xtrac treatments, and other related tasks.

Schedule:

• Company working hours are M-F 7:30a-4:30p
• Day shift
• No weekends

Work setting:

• In-person
• The regular work location will be primarily Springfield, but may vary between our offices (Northampton, Springfield, Longmeadow and Westfield) based on staffing and provider needs for float medical assistant responsibilities.

This position reports to the General Dermatology Manager.

Pay:

• Hiring range $22.32-$26.49 per hour based on experience and education.

Benefits:

• Medical Assistant Recruiting Bonus - $500 at 90 days & $500 at 1 year of employment
• Referral Bonus - $100 at candidate’s hire & $400 at candidate’s 90th day of employment
• Paid time off
• 401(k) - 6% Employer contribution (2025 - 3% safe harbor & profit sharing)
• Employee Assistance Program
• Free parking

Additional benefits for 30+ hour employees:

• Individual Coverage Health Reimbursement Arrangement (ICHRA)
• Dental insurance
• Dependent Care Flexible Spending Account
• Health Savings Account
• Life & AD&D insurance – $40,000 (employer paid)
• Life insurance for Employees & Dependents
• Limited Flexible Spending Account
• Medical Flexible Spending Account
• Vision insurance

Medical specialties:

• Dermatology

Overtime and scheduling flexibility required to accommodate operational needs.

High school diploma or GED required. Medical Assisting Certificate from an accredited school and medical assisting preferred. ACDT, CMA or RMA required at 90 days.