Triage Medical Assistant

Triage Medical Assistant

Location: Rockville, MD 20850

Schedule: Full-time, Monday – Thursday, 8:00 AM – 5:00 PM and Friday, 8:00 AM – 4:00 PM

Salary: $32 to $34 per hour (based on experience and specialty background)

Position Summary

We are seeking an experienced and compassionate Triage Medical Assistant to join our OB/GYN office in Rockville, MD. This role is essential in supporting providers and patients by managing clinical phone triage, medication refills, and preparing new obstetric (OB) patient information prior to their first appointment. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced women’s health environment.

Key Responsibilities

• Triage all incoming patient phone calls, assess symptoms, and provide appropriate clinical guidance within scope of practice
• Communicate patient concerns clearly and accurately to providers and clinical staff
• Process prescription refill requests in accordance with provider protocols and office policies, including all medication prior authorization
• Review first OB (new obstetric) patient records and intake forms
• Upload and organize new OB patient information into the electronic medical record (EMR) prior to the patient’s first appointment
• Ensure all required documentation is complete and available for providers ahead of scheduled visits
• Provide patient education and follow-up instructions as directed by providers
• Maintain patient confidentiality and comply with HIPAA regulations
• Collaborate with physicians, midwives, medical assistants, and front office staff to ensure smooth clinic operations, including scheduling C-Sections, Inductions, and Surgery as needed

Minimum Qualifications

• Two years of Triage experience
• Strong clinical assessment and critical-thinking skills
• Proficiency with electronic medical records (EMR) systems
• Excellent communication, organizational, and multitasking abilities
• Professional, compassionate demeanor with a patient-centered approach
• Commute: Ability to reliably commute to Rockville, MD
• Eligibility: Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Preferred Qualification

• Previous experience in OB/GYN, women’s health, or clinical triage
• Bilingual (English/Spanish preferred).

Salary Range

• $32.00 – $34.00 per hour (based on experience and specialty background) 

Benefits 

• Competitive salary 
• Health, dental, and vision insurance 
• 401(k) with employer match 
• Paid time off and paid sick leave 
• Life and disability insurance 
• Employee assistance program 
• Continuing education and professional development opportunities 

Schedule

• Full-time, 8-hour shift 
• Day shift, Monday - Friday 
• Monday – Thursday, 8:00 AM – 5:00 PM and Friday, 8:00 AM – 4:00 PM (includes 1-hour lunch break)  

Work Location

• In person
• Rockville, MD 20850