Triage Nurse

Summary:

Provides accurate and responsive service to all calls received during regular business hours. Appropriately provides telephone triage nursing services and collaborates with provider on an as needed basis to obtain orders to facilitate patient care, and schedules patients as needed for appointments.

Responsibilities:

1. Applies professional skills and knowledge of established concepts, principles, and practice to provide telephone triage nursing   services including, but not limited to, health information, health education, healthcare assessment and triage.

2. Appropriately uses the Julie K. Briggs Telephone Triage Protocols for Nurses book to answer calls. 

3. Identifies emergent situations and effectively transfers life threatening calls to appropriate agencies per protocol.

4. Accurately communicates information to provider on call as needed.

5. Conducts thorough and sound nursing assessments of caller’s presenting symptoms.

6. Develops, implements, and evaluates a plan of care for each caller’s presenting symptoms.

7. Applies nursing process to identify and prioritize healthcare triage interventions that are appropriate, accurate, effective, and reduce the risk of adverse outcomes.

8. Appropriately schedules patients as needed for acute appointments.

9. Answers calls in a timely manner.

10. Maintains confidentiality of all caller and personnel issues.

11. Follows policy to document call inquiries clearly and thoroughly. Documentation will be completed immediately after each call ends.

12. Takes ownership of ensuring the Brio Way is experienced by Brio patients, families, and internal team members. Promotes   an authentic, transparent work environment with Brio team members; always providing polite and courteous conversations.

13. Communicates transparently with Triage Team Lead and Triage Coordinator when issues arise, or changes need to be made. 

14. Must attend weekly Triage Team meetings and in office meetings as scheduled.

Required Minimum Education & Certifications: 

· Current SC license RN Required; 2+ years primary care experience; nurse triage or primary care nursing experience preferred.

· Excellent interpersonal and communication (oral and written) skills with customer service focus required.

Work environment and Physical Demands: Requires sitting, standing, and walking associated with a normal physician office environment.