Triage Nurse- CMA or LPN

Southeastern Cardiology Associates, Southeastern Gastroenterology Associates, and SBD Medical Solutions strive to deliver the best care possible through a team approach. From check-in to check-out, each employee participates in delivering the highest quality of care and attention in the Southeast. Our commitment to our patient is that we will treat them like family. 

We are compassionate and considerate. We are passionate about advancements in technology and patient care. We are educators and good listeners. We believe that qualified specialty care is not hard to find. However, we think that embedding a world-class group of specialists within a team that is committed to treating the patient and their loved ones is what truly sets us apart. Our job is not done when the condition is diagnosed and treated appropriately. We consider the mission accomplished when we have treated the problem and our team has communicated effectively with the patient and their loved ones. Above all, we are here to serve our patients and their families. Our team of specialized physicians, mid-levels, nurses, technicians, and staff are committed to providing the highest level of service – this team approach truly sets us apart. 

Responsibilities 

• Provides nursing care to patients and accepts delegation from assigned supervisor and/or provider in order to meet the needs of the patient/family  
• Collects data and information to assist the clinical team and/or the provider in patient assessment and care planning which includes but is not limited to: 
• Triaging patients 
• Communicating through telephone encounters 
• Reviewing past documents 
• Reviewing hospital/clinical records 
• Prioritizing patient assignments 
• Completing patient assistance and prior authorizations for medications? 
• Delivers care in accordance with the patient care plan, as well as in accordance with policies and procedures of the office 
• Possesses excellent communication skills and participates in teamwork 
• Effectively and respectfully communicates with other departments of the office 
• Demonstrate excellent communication skills (verbal and written) as well as computer/electronic medical record systems skills 
• Exhibit an ability to adapt to unpredictable situations within the work setting 
• Independently completes assignments in a timely manner 

Education and Qualifications 

• Holds/maintains active CMA license? 
• Holds/maintains a current MA certification and maintain Basic Life Support (BLS) 

Corporate Culture Expectations 

Demonstrates the office Corporate Culture at all times with colleagues, providers, outside offices/vendors, patients and their family members. Consistently portrays a positive attitude; excels in individual role while creating a culture of teamwork and cooperation; puts the patient/family first and regularly seeks opportunities for self-improvement as well as operational improvement.? 

Core Competencies 

Approachability, Compassion, Customer Focus, Dealing with Ambiguity, Decision Quality, Ethics & Values, Integrity & Trust, Motivating Others, Peer Relationships, Drive for Results, Listening? 

Functional Competencies 

Communication, Listening, Organizing, Priority, Technical Learning, Time Management, Understanding Others