Triage Nurse (In-Person)

Triage Nurse (In-Person)

Location: (MFM Health at 99 Conifer Hill Drive in Danvers and MFM Express Care at 147 S Main Street in Middleton)
Job Type: Full-Time | In-Person Only

Overview:
MFM Health is seeking a highly skilled and compassionate Triage Nurse to join our clinical team. This is an in-person full time position responsible for assessing and evaluating patients’ reported symptoms, determining the most appropriate course of action, and ensuring comprehensive coordinated care. The ideal candidate is a team player with strong communication skills, clinical expertise, and the ability to handle a variety of situations with professionalism and empathy.

What We Offer:

• Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance, a 401(k) plan with employer match, and a profit-sharing bonus structure that rewards your contributions to our practice’s success.
• Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment.

Key Responsibilities:

• Patient Assessment & Triage:
  • Evaluate and assess patients’ reported symptoms via telephone and in-person encounters.
  • Determine appropriate clinical response and urgency of care, including when EMS activation is warranted.
  • Administer in-person clinical triage and basic patient care as needed.
• Care Coordination:
  • Communicate and collaborate with providers and clinical teams to ensure appropriate, timely, and comprehensive patient care.
  • Coordinate follow-up care, referrals, and ongoing treatment planning.
  • Review diagnostic results, referrals, and provider feedback with patients.
• Communication:
  • Proficiently manage telephone triage, effectively addressing a wide variety of patient concerns.
  • Handle challenging or escalated patient situations with professionalism and composure.
  • Clearly and accurately document all interactions and care plans in the medical record.

• Nurse Visits:
  • Review vaccine schedules and administer vaccines as indicated for adult and pediatric patients
  • Provide injection teaching as needed
  • Apply Zio heart monitors
  • Perform Pulmonary Function Testing, Diabetic Eye Exams
• Teamwork & Support:
  • Work closely with other departments and assist clinical staff to meet the needs of the patient.
  • Actively participate in team communication and cross-functional support.
  • Serve as a resource by identifying teaching moments and constructively advising peers.
• Professional Conduct:
  • Maintain a professional demeanor at all times.
  • Report concerns or critical observations to appropriate team leads or supervisors.
  • Adhere to organizational policies and demonstrate commitment to high-quality patient care.

Qualifications:

• Current RN or LPN license (as required by state regulations).
• Minimum of 3 years clinical nursing experience; triage experience strongly preferred.
• Excellent telephone communication skills.
• Ability to make sound clinical decisions quickly and accurately.
• Strong organizational and documentation skills.
• Ability to manage stress, multitask, and remain calm in urgent or emotionally charged situations.
• Team-oriented with a proactive, collaborative approach to care, and clear communication skills.