Triage Registered Nurse Virtual Care

**This position is a hybrid role supporting the Center for Employee Health in Kissimmee, Florida.**

ABOUT PEOPLEONE HEALTH:

PeopleOne Health is one of the fastest-growing providers of value-based primary care and has earned the best-in-class member satisfaction scores. We deliver exceptional healthcare that reduces costs and significantly improves health outcomes by focusing on preventive care, behavior change, and keeping people healthier. The key to our successful culture is living our motto: care for yourself; care for each other; care for our members.

JOB SUMMARY:

PeopleOne Health is seeking a Triage Registered Nurse (RN) to support patients' access at our Center for Employee Health. This role is responsible for performing evidence-based telephonic symptom assessment, determining the appropriate level of care using approved clinical protocols, and ensuring patients receive safe, timely, and appropriate access to services. The Triage RN works collaboratively with providers, Care Navigators, Medical Assistants, and other members of the interdisciplinary care team to improve patient access, reduce unnecessary emergency department utilization, support continuity of care, and deliver an exceptional patient experience. This position is primarily non-patient-facing and requires strong critical thinking, communication, and clinical judgment.

SUPERVISORY RESPONSIBILITIES:

This position provides supervision to others: No

ESSENTIAL JOB FUNCTIONS:

Clinical Triage

• Perform telephone and electronic symptom assessment using approved clinical decision support tools and evidence-based triage protocols. Determine the appropriate disposition, including: Same-day appointment, Next-day appointment, Scheduled office visit, Emergency Department, and 911 activation
• Recognize time-sensitive and emergent conditions requiring immediate intervention.
• Escalate complex or uncertain cases to the appropriate provider.
• Assess reported symptoms and escalate patients requiring provider evaluation or emergency care.

Care Coordination

• Collaborate with Patient Care Coordinators, Care Navigators, and Medical Assistants to ensure patients are scheduled appropriately based on clinical urgency.
• Coordinate care transitions following emergency department visits or hospital discharge.
• Assist in closing care gaps by ensuring appropriate follow-up after abnormal findings or acute illness.
• Support continuity of care by communicating recommendations to providers and clinical staff.

Clinical Communication

• Provide patient education regarding symptom management, medications, and home care.
• Reinforce provider treatment plans and discharge instructions.
• Communicate professionally with employers, pharmacies, specialists, and other healthcare partners as appropriate.
• Serve as a clinical resource for non-clinical staff regarding patient concerns.

Documentation

• Document all patient interactions accurately and in a timely manner within the electronic health record (eCW).
• Ensure documentation supports continuity of care, quality reporting, and regulatory compliance.
• Maintain confidentiality and protect patient information in accordance with HIPAA.

Quality & Compliance

• Follow all organizational clinical policies, nursing standards, and evidence-based practice guidelines.
• Participate in quality improvement initiatives related to access, patient safety, and patient experience.
• Monitor for trends requiring escalation to clinical leadership.
• Maintain compliance with HIPAA, OSHA, CLIA (as applicable), organizational policies, and nursing standards.

Collaboration

• Collaborate with Interdisciplinary Team – Communicate with primary care providers, registered dietitians, Medical Assistants, and care coordinators to ensure seamless handoff and follow-up.
• Participate in clinical huddles, case discussions, and workflow improvement initiatives.
• Support organizational goals related to value-based care and patient access.
• Champion Access and Experience – Serve as a welcoming, accessible point of contact for patients and contribute to a positive member experience.
• Hours of availability to work between 7 a.m. and 7 p.m. during the week.
• Participate in quality improvement initiatives.
• Other job duties as assigned

SKILLS & ABILITIES:

• Strong skills in telehealth-based assessment and triage.
• Ability to work efficiently in a high-access, episodic care model.
• Excellent communication and patient education skills.
• Comfort with technology, telemedicine platforms, and EHRs.
• Collaborative, flexible, and responsive to patient needs.
• Care coordination and case management.

EDUCATION & CERTIFICATIONS :

• Current unrestricted Registered Nurse (RN) license in the state of Florida.
• Bachelor of Science in Nursing (BSN) preferred.
• Current Basic Life Support (BLS) certification.

EXPERIENCE:

• Minimum three (3) years of clinical nursing experience in emergency medicine, urgent care, or telephone triage required.
• Telehealth experience strongly preferred
• Experience in value-based or team-based care models is a plus

PHYSICAL REQUIREMENTS:

(The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.)

• Hybrid role in the Orlando Market
• Requires reliable internet, a private workspace, and compliance with HIPAA standards
• May involve flexible scheduling, including evenings or weekends, to meet urgent care access needs