Triage Specialist

Company: Cincinnati Eye Institute
Job Title: Triage Specialist
Department: Ophthalmology
Location: This position is located in Blue Ash, OH.

SUMMARY:

The Triage Specialist will: 

• Manage calls and questions from patients in a timely and orderly fashion


• Prioritize calls from patients and staff based on severity of request and needs


• Demonstrates quality patient service during interactions with patients, coworkers, and vendors:


•  Exhibits a positive attitude and is flexible in accepting work assignments and priorities


• Meets attendance and tardiness expectations


• Is dependable; follows policies and procedures


• Maintains professionalism in interactions with patients and coworkers


• Performs quality work and consistently exhibits initiative

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc), document all activity in patient record.


• Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox.


• Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc. Schedule return appointments.


• Daily monitoring of NextGen task basket. Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record.


• Provide timely call back to all patient voice mails in triage mailbox


• Fax and electronically send items to pharmacy or physicians offices as requested.


• Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request.


• Manage doctor to doctor calls, doctor to patient calls.


• Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.


• Other duties as assigned. 

QUALIFICATIONS

• Provides excellent patient care and is energetic and empathetic with patients


• Must comply with HIPAA confidentiality standards when communicating patient information


• Communication skills and the ability to coordinate and cooperate with all levels of employees in a courteous, professional manner at all times


• Desire to gain industry knowledge and training


• Demonstrates initiative in accomplishing practice goals


• Ability to grow, adapt, and accept change


• Consistently creates a positive work environment by being team-oriented and patient-focused


• Commitment to work over 40 hours to meet the needs of the business


• Ability to work weekends when applicable


• Reliable transportation that would allow employee to go to multiple work locations with minimal notice
  
  

EDUCATION AND/OR EXPERIENCE 

• Minimum Required: High school diploma or general education degree (GED) required


• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
   

SYSTEMS AND TECHNOLOGY  

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook


• Experience using Electronic Medical Records (EMR) systems


• Computer proficiency and ability to quickly learn new applications

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.