Triage Specialist-RN

The Triage Specialist conducts phone triage services for the patients of Central Ohio Primary Care offices thorough telephonic nursing triage for acute and chronic medical complaints. 

• Full-Time/Benefits Eligible


• Monday-Friday- 9:00am-7:00pm (4 10-hour shifts) and every other weekend


• Columbus, OH

Essential Functions and Responsibilities:

• Conduct telephone triage for patient health complaints using an electronic triage assessment tool (Schmitt-Thompson)


• Navigate multiple electronic platforms to assess current health complaint, patients’ electronic chart, PCP appointment scheduling, and ancillary center scheduling have appropriate and timely documentation


• Document phone call details in tracking system for department data tracking and collection.


• Assess, identify, and close patient care gaps.


• Follow and execute all policies, procedures, and job responsibilities instructed by direct supervisor.


• Develop positive and effective working relationship with COPC staff, offices, and physicians.

Qualifications:

Education, Licensures & Certifications

• Active and unrestricted registered nurse license in the state of Ohio.


• Two years minimum Register Nurse experience in a hospital and/or medical practice setting
  

Knowledge, Skills & Abilities

• Experience in telephonic nursing triage, preferred but not required.


• Exceptional active listening, communication, and documentation skills, required.


• Excellent customer service skills, and mind-set, required.


• Ability to collaborate with a team, required.


• Ability to adapt to department growth, expansion, and policies/ procedures, required.


• Experience in pediatrics required.


• Basic knowledge of Microsoft Office Programs, such as Excel, required.


• Proficient knowledge of electronic health records, required.